Spa Manager manages the spa facility. Administers, plans, and evaluates programs for all age groups. Being a Spa Manager hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility. Additionally, Spa Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Spa Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Spa Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Spa Manager Job Description Template
Our company is looking for a Spa Manager to join our team.
Responsibilities:
- Any other job functions delegated to you by the co-owners;
- Contribute to the planning, marketing, and coordination of promotional events;
- Seldom assist with cosmetic related procedures and treatments;
- Communicate and act as a liaison between Tru Essence and other companies of which we obtain supplies;
- Oversee supply stock and ordering;
- Manage vendors and reward programs (including reporting) related to products, promotions, and services (e.g., Brilliant Distinctions);
- Prepare, recommend, and monitor spa’s budget, goals, and objectives;
- Assisting with other endeavors and invention of products developed under the Tru Essence brand;
- Manage spa revenue centers which include (but not limited to) massage therapy, salon, fitness, etc;
- Ability to sell concepts and ideas to management, peers, and employees;
- Responsible for managing and maintaining all requirements as it relates to HR, regulatory agencies, etc;
- Partner with sales and marketing to create, develop and market spa programs;
- Instill, motivate and enhance a guest service attitude in all spa cast members;
- Build and maintain cross-functional relationships with other departments and senior management;
- Create and inspire a courteous, friendly, professional work environment; Manage positive team building.
Requirements:
- Excellent organization and time management skills;
- Experience and skills in budgetary, projections, and cost control;
- Minimum 5 years of spa management experience in resort spa setting or a luxury hotel spa operation;
- Professional work experience in local market;
- Strong communication (verbal & written) & customer-service skills;
- In-depth knowledge of spa operations to include health, fitness, wellness or related fields;
- Extensive resort spa and hospitality experience;
- Bachelor’s degree or equivalent years of experience in spa management is acceptable.