eCommerce Account Manager Job Description Template
Our company is looking for a eCommerce Account Manager to join our team.
Responsibilities:
- Proactively identify issues and develop innovate solutions;
- Conduct competitive analysis to evaluate market trends and identify new opportunities;
- Manage online pricing fluctuations and MAP policy enforcement;
- Conduct regular sales and activity analysis to determine performance of customer portfolio and identify areas for improvement;
- Other duties as assigned;
- Establish and cultivating positive relationships with key decision makers;
- Maintain workflow as dictated by client-specific procedures and SLAs as defined in individual SOWs;
- Prepare client scope documents, pricing and solution proposals, legal contracts and coordinate billing;
- Drive development of key ecommerce capabilities and support processes;
- Assist with content creation tasks during peak volume periods;
- Build relationships across multiple areas at the customers’ organizations;
- Prepare and deliver business reviews and sales presentations with customer management and internal stakeholders;
- Responsible for achieving growth objectives, including Net Sales and Net Margin percentage;
- Increase distribution of products via existing and new accounts;
- Manage content, pricing and promotional strategy for Surya’s large product catalog.
Requirements:
- Strong analytical ability and experience manipulating data to develop recommendations; expertise in Excel;
- 5-7 years in a sales or client-facing role in a creative agency, systems integrator or photography and video production studio;
- Technical aptitude and agility to learn web-based tools;
- Bachelor’s degree;
- Ability to think both strategically and tactically with strong attention to detail;
- Experience in website design, development and delivery with preferred experience in ecommerce;
- Detail oriented;
- Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success;
- Excellent organizational and time management skills;
- Strong problem solving and creative thinking skills;
- An ability to hit the ground running – a confident, entrepreneurial self-starter;
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines;
- A background in ecommerce account management, product management, project management, financial analysis and/or marketing;
- Strong written and verbal communication skills;
- A track record of taking on big challenges and delivering despite obstacles and limited resources.