Inside Sales Customer Service Job Description Template
Our company is looking for a Inside Sales Customer Service to join our team.
Responsibilities:
- Provide exceptional customer service;
- Other duties assigned as needed;
- Provide assistance and support for outside sales;
- Assist with counter sales when needed;
- turning around sales inquiries into orders and;
- moving it along to Supply Chain/Production/Shipping departments to get them built and out the door;
- Data and order entry;
- working with Regional Sales Managers;
- Provide quotes to customers on standard products;
- Identify excess inventory or low selling products, make recommendations for discounting, recalling or modifying listing to improve sales;
- Mark customer orders on hold in order management software if applicable;
- Monitor and remedy any account performance notifications, overall account health and reconcile inbound inventory;
- Monitor on-hold orders for payments received;
- Monitor all eCommerce listings for quality, accuracy, placement and pricing and make recommendations for improvement;
- Receive all sales orders and input into order management software.
Requirements:
- 1 + years in customer service or sales environment preferred;
- Product knowledge of bearings, power transmission components, industrial supplies is a plus;
- Ability to multitask and manage time well;
- Basic Computer skills and knowledge of MS Excel;
- Organized, attention to detail, reliable;
- Exceptional communication and customer service skills;
- Familiarity with the standard practices, concepts and procedures within the field to give you a competitive edge;
- Strong phone presence;
- Excellent written and verbal communication skills;
- Proficient in Microsoft Word, Excel and Outlook;
- BA/BS degree or equivalent;
- Ability to multi-task, prioritize, and manage time effectively;
- Proficient with Microsoft office products such as Outlook, Excel, Word;
- Strong listening and presentation skills;
- At least 2+ years in a customer service position.