Inside Sales Representative ISR Job Description Template
Our company is looking for a Inside Sales Representative ISR to join our team.
Responsibilities:
- Valid Driver’s license with the ability to meet the MRC Global vehicle policy;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Demonstrated competence in the use of computers and software applications;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
- High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
- Performs other duties as required;
- Assist outside sales and/or branch management in processing priority transactions;
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
- Monitor expected ship dates to ensure timely delivery and expedite as needed;
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
- Identify and act on opportunities to increase market share by growing sales;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
- Maintain and approve quality standards.
Requirements:
- Typing skills to ensure quick and accurate data entry;
- Strong organizational, presentation, and customer service skills;
- Enjoy working with customers and external audiences;
- Self-motivated with the ability to work independently in a fast moving environment;
- Familiarity within the CRM VanillaSoft platform;
- Ability to multi-task and adapt to changes quickly;
- Demonstrated level of success in the development of client relationships;
- Skill in preparing written communications and materials;
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care;
- Proficient with general office applications;
- High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
- Valid Driver’s license with the ability to meet the MRC Global vehicle policy;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
- Demonstrated competence in the use of computers and software applications;
- Willingness and ability to be on call as needed to provide 24-hour service to customers.