Internet Sales Manager Job Description Template
Our company is looking for a Internet Sales Manager to join our team.
Responsibilities:
- Direct customers to product information resources, including those available on the internet;
- Respond to emails in a professional, well-spoken manner;
- Other duties as assigned;
- Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience;
- Oversee CRM usage;
- Provide customers with initial product information and direct them to the appropriate dealership resources;
- Utilize CRM tracking system daily;
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity;
- Check email frequently and respond to inquiries immediately;
- Present initial financing options based on customer needs;
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management;
- Handle all incoming internet email leads;
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators;
- Follow up with leads that are not ready to make an appointment or no-show;
- Manage business development representatives for lead generation process.
Requirements:
- Ambitious, goal oriented mentality and eager to improve;
- Must display high energy, honesty, and integrity;
- Proven success in ecommerce automotive sales;
- Must be able to meet the hour’s requirement for the position;
- Valid driver’s license;
- Proven leadership ability to mentor and train others;
- Willing to submit to a pre-employment background check & drug screen;
- Must have sales experience;
- Answer inquiries for vehicles via email, chat, and phone call;
- Observe and mentor the team to encourage good habits, work ethic and “Exceptional Customer Service” at all times;
- Must have strong computer skills;
- Prompt and courteous;
- Enthusiastic personality;
- Exercise an appropriate level of courtesy, tact, and professional communications in dealing with customers and team members;
- Other duties as assigned.