Onboarding Specialist Job Description Template
Our company is looking for a Onboarding Specialist to join our team.
Responsibilities:
- Identify possible risks with the client on a continual basis during the project live cycle;
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;
- Assist and focus client in directing resources and efforts to achieve project goals;
- Must have a background in Education or Educational Theory;
- Translate nursing practice information between nurses, systems engineers, analysts, and designers in an object-oriented software solution;
- Identify client-associated risks and provide actions or solutions;
- Provide Project Manager with overall project summary;
- Configure the application, based on user needs and industry standards;
- Assist in gathering information needed for custom reports;
- Address client’s application issues and close all issues before transition to Support;
- Determine clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS);
- Review, assess, and help manage the application scope of work and scheduling;
- Exposure to and use of ASC billing practices;
- Attend on-site client visits throughout implementation to give a hands-on approach to the implementation process;
- Train users on the application.
Requirements:
- Knowledge of perioperative regulatory compliance and best practice recommendations;
- Skill in problem solving in order to provide issue resolution and troubleshoot where necessary;
- Ability to quickly learn new concepts and apply them to new situations;
- Experience in teaching/ on-boarding software applications;
- Ability to take initiative and be a self-starter while working on projects;
- Ability to work in a collaborative, team environment while taking ownership for one’s piece(s) of the project;
- Experience with ASC Billing Practices;
- 3+ years experience in project management or technical operations in the digital video delivery space;
- Strong understanding of streaming video specs including video codecs, closed caption formats and stream output types;
- Expert project management skills including the ability to take on several projects at once;
- BA/BS degree or equivalent;
- Excellent written and verbal communication skills;
- Develop a comprehensive and engaging training and onboarding curriculum for new setup operations staff;
- Revise and implement an objective-based training curriculum for newly onboarded Guest Communications Representatives;
- Develop an accessible employee manual where fully onboarded operations employees are able to reference essential information, as needed.