Parts Counter Person Job Description Template
Our company is looking for a Parts Counter Person to join our team.
Responsibilities:
- Work with service technicians and advisors to coordinate parts for vehicle repair and service;
- Maintain clean and professional appearance of counter, work area, and stockroom;
- Inventory, maintain accurate records of received goods;
- Maintain parts in appropriate storage areas;
- Receive and process payments;
- Read and understand the parts catalog when looking up and speaking to specific parts;
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock;
- Make sure all internal requests for parts are billed on service repair order;
- Provide high level service to both internal and external customers;
- Answer phone calls, provide price quotes and other information to customers;
- Converse effectively/efficiently regarding customer parts status;
- Receive payment from retail customers or obtains credit authorization;
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate;
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention;
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Requirements:
- Valid driver’s license and clean driving record;
- Prompt and courteous demeanor;
- Strong communication skills;
- Positive and hardworking personality;
- Eagerness to improve;
- Strong interpersonal and time management skills;
- Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume;
- Eager to improve in a dynamic work environment;
- Ability to read/interpret safety and maintenance documents.