VP, Client Services Job Description Template
Our company is looking for a VP, Client Services to join our team.
Responsibilities:
- Develop and deliver relevant and regular training on new products and features;
- Atypical working hours will be required at times, including weekends;
- Identify, prioritize, and implement initiatives to improve client relationships that contribute to Company’s business strategy;
- Secure “New Logo” wins;
- Achieve goals;
- Provides weekly sales forecasting;
- Create, develop and maintain key community relationships;
- Maintain current client relationships with new product opportunities;
- Coach, mentor and supervise team; demonstrate strong leadership, provide direction and professional development;
- Proactively manage resource allocation and agency investments to drive client growth and profitability;
- Develop and implement plans and programs to support day-to-day account activity and long-term business objectives;
- Build and maintain long-term relationships with client senior leadership;
- Contribute regularly to the growth of the agency’s business and long-term strategy;
- Lead proposal efforts and manage new business pitches from development to signature on designated accounts;
- Deliver work that is strategically rooted and creatively driven to produce business results.
Requirements:
- Exceptional written and verbal communication skills;
- Thrive in an entrepreneurial environment;
- Ability to evaluate, cultivate, and secure new business opportunities;
- Experience in developing and implementing scientific communication strategies for emerging and marketed products;
- Experience of selling and managing a book of relationship business;
- Proven ability to negotiate and close deals;
- 8+ years’ medical communication or clinician-focused healthcare marketing agency-side experience;
- Ability to foster solid relationships with other teams across the business;
- Well organized;
- Ability to work calmly under pressure, with a positive and solutions-based attitude;
- Proficient with communication tools: Gmail, Slack, Email automation;
- Ability to prioritize tasks and work streams based on a comprehensive understanding of our particular business strategy;
- Deep knowledge of leading digital advertising platforms like Facebook, Google, etc;
- A history of servant leadership and experience developing paid acquisition talent;
- Proven track-record of leading successful growth programs with $10M+ annual advertising budgets.