Average salary: $61,306 /yearly
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- ...technology operations in our Washington office. Key responsibilities include resolving help desk requests, setting up devices, and managing user accounts. Candidates should have a bachelor’s degree or equivalent experience, with 0-3 years in IT support. A strong problem...SuggestedWork at office
$170k
Title: Project Manager Location: DMV Area (Hybrid - Onsite as Required) Terms: Proposal with Intent of Full-Time Employment Travel:... ...development, delivery, learner tracking, reporting, analytics, and helpdesk operations. RIVA’s support emphasizes Agile delivery, system...SuggestedFull timeTemporary workFlexible hours$120k - $175k
Customer Service Delivery Manager | Req#4185 ActioNet has an opportunity for a Customer Service Delivery Manager requiring a Public Trust... ...and Responsibilities: Knowledge of creating and generating helpdesk reports from ServiceNow. Manage the agency Service Desk, handling...SuggestedFull timeWork at officeFlexible hours$79.65k
...handful of elite companies to receive the highest form of third-party validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program...SuggestedContract workLocal area- ...orientated, and talented individual for the position of HSPD-12 Helpdesk- Customer Support. Job Description Summary: The HSPD-12... ...Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and...SuggestedWork at office
$44.77k
Description: Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible ...SuggestedFull timeWork from homeRelocationFlexible hoursWeekday workMilton Hershey School
Alexandria, VA3 days ago- ...daily operations to resolve technical issues for users, ensuring high customer satisfaction by setting standards, training staff, managing tickets, and analyzing performance data to drive continuous improvement in service delivery. Bridge technical support with management...SuggestedWork at office
- A prominent IT services provider in Washington, DC, is seeking a Unclassified Help Desk Manager to lead a team delivering IT support for federal clients. The ideal candidate will have over 5 years of experience, a BA/BS degree, and an Active Top Secret security clearance...SuggestedFlexible hours
$88k
A federal IT support company is seeking an experienced Help Desk Manager to lead a Tier II team in Washington, DC. The ideal candidate will have over 8 years in IT support, strong leadership abilities, and experience with ServiceNow Ticketing. Responsibilities include providing...Suggested- ...certified As a Prime Government Contractor for a major government institution, we are currently searching for a talented Help Desk Manager with Secret Clearance to workin Washington DC Position Overview The Help Desk Manager is responsible for the overall leadership,...SuggestedTemporary workFor contractorsRemote workShift work
- An established industry player is seeking a skilled Tier II Helpdesk Lead/Central Area Business Manager to enhance their technical support operations. This role focuses on leading a dedicated team that provides around-the-clock assistance at key facilities, ensuring the...Suggested
$112k - $179k
...compliance with federal standards (FISMA, TIC 3.0, Zero Trust, NIST SP 800-53, FedRAMP). Interfaces with senior federal leadership, manages integrated teams (federal, contractor, vendors), and delivers measurable outcomes against SLAs/KPIs. Responsibilities Own day-to-...SuggestedContract workFor contractorsFor subcontractorRemote workShift work- Overview TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be responsible for managing and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across multiple IT service towers. This role...SuggestedFull timeContract workTemporary workLocal areaMonday to FridayWeekend workDay shiftAfternoon shift
$111.16k - $150.39k
Overview GDIT has an opportunity for a Unclassified Help Desk Manager to provide world-class IT support to federal clients in the nation’s capital. You are the foundation of our executive IT support approach, serving as the first point of contact for the government client...SuggestedCasual workImmediate startWorldwideFlexible hoursShift work- ...chain of command. Regularly communicate through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. Monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts. Evaluate technical issues and...SuggestedFull timeContract workTemporary workFor contractorsWork at officeLocal areaMonday to FridayWeekend workAfternoon shift
- ...Certification -Second sector: Software Development 1.Developing applications for all technologies and platforms 3.Customer Relationship Management System (CRM), 4.Learning Management System (LMS), 5.Document Management System (DMS), 6. Service Desk Plus (SDP), 7.Service...Part timeWork experience placementWork from home
- A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- A philanthropic community in Arlington VA is seeking a Director of End User Services to enhance the employee technology experience. This role focuses on leading the Service Desk and associated technology teams, aiming for operational excellence and high service quality....
$140k - $190k
...Job Description: Own the Operation. Lead the People. Drive the Results. The General Manager (GM) is accountable for the overall performance, operational execution, and financial health of the region. This role owns end-to-end business operations and is responsible...Full timeWork at officeLocal areaRemote workECAM
Washington DC10 hours ago$105.3k - $190.35k
...domainexpertisewhile delivering capabilities with real-world national security outcomes. Primary Responsibilities: ~ Lead and manage a team of Tier 1 service desk analysts, ensuring high-quality technical support. ~ Serve as the first line of technical...Local areaImmediate startLeidos
Alexandria, VA3 days ago- A prominent support solutions company is seeking a Senior Computer User Support Specialist to lead help desk teams and ensure effective user support in a 24x7x365 operational environment for military customers. The ideal candidate will have over 4 years of tech support ...
- ...Desk operations, particularly in IT outsourcing environments. You will be at the forefront of ensuring exceptional service delivery, managing a team, and driving continuous improvement initiatives. With a focus on customer satisfaction and operational excellence, this...
- A management consulting firm is seeking a motivated Service Desk Manager to support a Federal client remotely. The role involves overseeing help desk operations, ensuring customer satisfaction, and managing ticketing processes. Key requirements include a B.S. degree, 3...Remote job
$88k
Help Desk Manager - Tier II team Washington, DC Pay From: $88,000 per year MUST: Eligible or active DoD Secret clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6+ years of experience managing or leading...- ...seeking a Senior Service Desk Technician in Washington, D.C. This role involves providing first- and second-line technical support, managing user accounts, and resolving complex issues with desktops, applications, and network connectivity. The ideal candidate has 5-10...Full timeRemote workMonday to Friday
- Job Title: Project Manager Location: Arlington VA Clearance: DHS Suitability Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since...Contract workFor contractorsFor subcontractor
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality...For contractorsWork experience placementRemote work
$90k - $105k
...programs, allowing us to better serve our customers through scale and repeatability. Leidos has an opening for a Deskside Support Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT...Contract workLocal areaImmediate startRemote work$130k - $200k
A leading IT solutions provider is seeking a Project Manager in Washington, D.C. Ideal candidates should have over 8 years' experience managing projects for the Federal Government and leading large Enterprise Service Desk teams. Responsibilities include ensuring project...For contractors- ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area.Hybrid work is available.You will play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to...Full timeContract workWork at officeFlexible hoursShift work
