Average salary: $61,306 /yearly
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- Overview JOB SUMMARY: The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing helpdesk...SuggestedFor contractorsWork at office
$165k
DescriptionPosition: Helpdesk Manager - Level ILocation: Rosslyn, VAClearance: SecretThe Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective...Suggested- ...Job Description Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces continually with the customer to ensure expectations are met...SuggestedFull timeContract workFor contractorsImmediate start
American Addiction Centers
Washington DC4 days ago $93k - $135k
...Job Title: Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid – Washington, DC... ...Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk Manager with infrastructure and Systems Administrator...SuggestedContract workWork experience placementFlexible hoursAlpha Omega Integration, LLC
Washington DC2 days ago- Responsibilities:- Day-to-day management of IT Services staff, including hiring, evaluating, scheduling, performance guidance, salary management... ...- 5+ years of increasingly responsible experience in computer/helpdesk support in an Enterprise environment- Strong all-round...Suggested
$97.39k - $162.32k
...organization, apply now.We are currently seeking a ITSM Service Delivery Manager to join our team in Washington, District of Columbia (US-DC),... ....Manage a team responsible for IT service delivery, including helpdesk support, infrastructure maintenance, application management,...SuggestedTemporary workWork at officeRemote workFlexible hours- ...is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for the US Department of Justice (DOJ) Service Desk and... ...and operational. Cleared Deskside Support Provide IT and helpdesk support to customers located in restricted Government spaces...SuggestedFull timeContract workWork at officeLocal areaRemote workDay shift
Computer World Services
Washington DC5 days ago - ...Program Manager DOL OFLC-Case Processing & Operational Support Category: Program Management Organization Established in 2006, Interactive... ...and case processing, case archiving, records management, helpdesk, and related support services. These services must be performed...SuggestedFull timeContract workPart timeFor contractorsFor subcontractorWork at officeLocal areaRemote workMonday to FridayShift work
Delphi Technologies
Washington DC1 day ago - ...support to end users. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request... ...information systems, information technology, or business. ~9+ years helpdesk/desktop support. ~3+ years managing technical staff. ~2+...SuggestedRemote work
CSV-TAUREAN
Alexandria, VAmore than 2 months ago - ...VA to oversee Tier I and Tier II operations. This role includes managing Service Desk staff, ensuring effective incident resolution, and... .... The ideal candidate will have extensive experience in helpdesk support, technical team management, and proficiency in ServiceNow...Suggested
- ...1.Developing applications for all technologies and platforms ~2.Enterprise Resource Planning (ERP), ~3.Customer Relationship Management System (CRM), ~4.Learning Management System (LMS), ~5.Document Management System (DMS), ~6. Service Desk Plus (SDP), ~7.Service...SuggestedPart timeWork experience placementWork from home
Atia
Washington DC1 day ago - Vista Global Solutions, LLC (VGS) is seeking a SME Helpdesk Technician to join our Bethesda, MD team. The role centers on YubiKey enrollment and deployment support, delivering advanced Tier 2 troubleshooting and training to government Help Desk personnel. Responsibilities...Suggested
$133k - $222.1k
OverviewThe Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications...SuggestedFor contractorsWork at office- DescriptionActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area. You will play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to fully and completely...SuggestedFull timeContract workWork at officeShift work
- ...Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and operational support services...SuggestedFull timeContract workWork at officeImmediate startRemote workMonday to Friday
Client Solution Architects
Washington DC2 days ago - ...Node.Digital is seeking a TEN Lab Manager in Arlington, VA to serve as the first‑level Help Desk for TEN Lab systems, assist with user... ...Qualified candidates will have DoD Secret clearance, 5+ years in IT/Helpdesk, and experience with NetApp storage; BS in a related field or...
Node.Digital
Arlington, VA1 day ago $86.8k - $198k
...engagement? We’re looking for an experienced technical project manager and Scrum Master who can bring structure, transparency, and momentum... ...Help Desk by calling (***) ***-**** or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are...Full timeContract workPart timeWork at officeLocal areaRemote work- BCMC is seeking a TEN Lab Manager to lead first-level Help Desk for the TEN Lab’s systems and accounts in a DoD-focused environment. You will assist new user setups, respond to requests, and maintain accurate tickets while supporting asset management and lab inventory....
$50k
...: Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Manager for Asset Management for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by...Full timeContract workTemporary workFor contractorsWork at officeLocal areaComputer World Services
Washington DC7 days ago- ...expertise to protect our country from threats. Job Description GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our...Casual workFlexible hoursShift work
General Dynamics Information Technology
Washington DCa month ago $89.26k - $151.74k
This role is contingent upon a contract award.ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology program. Reporting to the Program Manager, this role owns the full operational lifecycle...Full timeContract workWork experience placementWork at officeLocal areaRemote work$220k - $275k
Director of IT Service Management IT: Service Management Department Summary: Duties and Responsibilities: The Director of Service Management is Service Management Oversight Responsibilities responsible for managing all aspects of the Covington's IT end-user support services...Permanent employmentWork at officeRemote workMonday to FridayWeekend work$139.9k - $244.8k
...people. Job Description The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other supporting materials for our...Full timeWork at officeImmediate startRemote workFlexible hoursServiceNow
Silver Spring, MD6 days ago- ...responsible for day-to-day team operations, service quality, ticket management, training, and performance. The ideal candidate is a hands-on... ...5 years of experience in customer service, technical support, helpdesk, or call center operations. Previous supervisory or team-lead...Work experience placementWeekend work
CherryRoad Technologies
Falls Church, VA1 day ago - ...services. We are seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations... ...experience 3+ years of directly relevant experience in IT Helpdesk support 3+ years of experience in MacOS and iOS Good problem‑...Contract workImmediate startFlexible hours
- Overview The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving...
- Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians...Contract work
- E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical...
$58k
Milton Hershey School, a cost-free pre-K through 12th grade residential school, is seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group...Milton Hershey School
Laurel, MDmore than 2 months ago$119k - $140k
Washington, DCComputer World Services - CWS /Full-time /On-siteJob DescriptionThe Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates...Full timeContract workWork at officeLocal areaShift work
