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- ...identifies trends and works with certification and operations teams to meet client standards. Responsibilities include monitoring real-time interactions, reviewing customer satisfaction data, and providing actionable feedback to improve quality scores. Travel may be...SuggestedFor contractorsRemote work
NexRep
United States3 days ago $62.96k - $94.44k
...for our communities to be stronger and for everyone to have a healthier, happier place to live. JOB DESCRIPTION: SUMMARY The Real-Time Analyst (RTA) plays a critical role in ensuring optimal service levels and operational efficiency across contact center operations. This...SuggestedWork experience placementWork at officeLocal areaFlexible hoursRenewal By Andersen
Oak Park Heights, MN2 days ago- Position Purpose: Performs real-time analytics to monitor contact center call traffic, reflect current workforce operational targets, and predict resource demands. Analyzes complex contact center metrics to determine efficiency of contact center. Key Details: Must...SuggestedFull timePart timeH1bWork at officeRemote workFlexible hours
$16.06 - $24.09 per hour
...strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and effectiveness of our client services...SuggestedMinimum wageTemporary workWork experience placementLocal areaRemote workNight shiftH&R Block
Kansas City, MO4 days ago- ...highly motivated and hands-on Trade Support & Quality Assurance Analyst to join a Trading Operations Team in Miami, FL. This position... ...functionality of trading systems. What You'll Do: Supporting real-time trading services to on-floor options members on the Exchange to...SuggestedLocal area
- ...Andersen Corporation is seeking a Real-Time Analyst (RTA) to monitor real-time performance and manage intraday staffing for its contact center operations in Minnesota. You will communicate with stakeholders to align with service goals and drive enterprise KPI delivery....Suggested
Andersen
Oak Park Heights, MN4 days ago - ...Workforce Management Real-Time AnalystThe Patient Services Operations team is central in advancing our mission to provide affordable care... ...experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be...SuggestedShift workWeekend work
Blink Health
Pittsburgh, PA2 days ago - ...with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. The Real Time Analyst (RTA) – will be responsible for monitoring and analyzing WFM and production data in real time and using it to support contact...SuggestedLocal areaAfternoon shift
Goosehead Insurance Agency
Westlake, TX19 hours ago - ...Appian, a leader in AI-powered process automation, seeks a Sales Analytics Operations professional to architect real-time sales performance reporting and enable AI-driven workflows. You will partner with sales leadership to influence territory planning, forecasting accuracy...Suggested
Appian
McLean, VA19 hours ago - 23487 - Workforce Management Real Time Analyst (National) Proud to serve. Proud to keep justice going. Our Realtime Workforce Analysts play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your analytical and problem-solving...SuggestedFull timeTemporary workWork at officeImmediate startWork from homeMonday to FridayFlexible hours
Ministry of Justice
Ashford, WA4 days ago - ...A technology services company in Nashville is seeking a Data Streaming Consultant to manage real-time streaming activities and train team members on big data technologies. The ideal candidate will have strong skills in Hadoop, Java, and streaming technologies like Spark...SuggestedFull time
Ventures Unlimited
Nashville, TN2 days ago - MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and performance... ..., and proficiency with WFM systems. Responsibilities include real-time monitoring and adjustments to ensure service level agreements...Suggested
- ...deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales. About the Role Monitor real-time contact center performance, manage alerts, and ensure operational continuity through proactive analysis and communication. Key...SuggestedDay shift
- ...live and recorded video footage from integrated camera systems and other forms of technology used by and facilitated through the real time crime center; provide continuous monitoring and coverage within all areas and patrol boundaries; provide accurate information to law...SuggestedFull timeWork at officeLocal areaShift workAfternoon shift
City of Beaumont
Beaumont, TX19 hours ago - ...Credit One Bank is seeking a Workforce Analyst II – S2 to support the Customer Service leadership by analyzing 3rd party call handling... ...operational effectiveness. You will generate KPI reports, manage real time adherence, rosters, and coordinate with IT and vendors during...Suggested
Credit One Bank
Las Vegas, NV5 days ago - ...Andersen Corporation is seeking a Real-Time Analyst (RTA) to optimize contact center performance. This role monitors real-time metrics, adjusts intraday staffing, and communicates with stakeholders to stay aligned with service goals. Responsibilities include monitoring...
Renewal By Andersen
Oak Park Heights, MN2 days ago $16.06 - $24.09 per hour
...A leading tax services provider is seeking a Workforce Real-Time Analyst to optimize client service efficiency. The role includes monitoring real-time activities, managing agent utilization, and delivering comprehensive performance reports. Ideal candidates should possess...Hourly payH&R Block
Kansas City, MO19 hours ago- ...Overview As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real‑time performance management, agent utilization management, reporting, and analytics that leverage an understanding of contact center operations...Work at officeNight shiftDay shiftAfternoon shift
Chewy
Juneau, AK3 days ago - ...Workforce Optimization Real-Time AnalystRH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching... ...a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will...Local areaFlexible hoursAfternoon shift
RH-USA Inc
Tracy, CA4 days ago - ...Andersen Corporation is seeking a Real-Time Analyst to monitor real-time performance, manage intraday staffing, and provide actionable insights for contact center operations in Minnesota. You will liaise with stakeholders to align with service goals and support continuous...
Andersen
Oak Park Heights, MN3 days ago $25 - $30 per hour
...Real-Time AnalystAs a Real-Time Analyst at Louis Vuitton, you will be instrumental in ensuring the reliability and profitability of our Client Services operations. This role involves analyzing and administering operational performance in the Client Service Center on a...Hourly payTemporary workWork experience placementWeekend workAfternoon shiftLouis Vuitton
Irving, TX2 days ago$50k
...Real-Time Analyst (RTA)Compensation starting at $50,000 annually.This position is not eligible for immigration sponsorship.Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real...Hourly payRemote workShift workCommunity Choice Credit Union
Warren, MI4 days ago- ...Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits... ...to schedule and compliance within established parameters during real time situations. This will require constant communication with...Ongoing contractImmediate startWork from homeFlexible hours
Teleperformance USA
Brownsville, TX2 days ago - ...Spectrum invites applications for a Traffic Workforce Analyst to maximize occupancy and service levels through real-time and intraday analysis across decentralized and virtualized contact centers. You will manage responsive staffing and coordinate across teams to support...
Charter Communications
Charlotte, NC3 days ago - ...team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Real-Time Analyst (RTA) Manager to join our team. This player-coach role sits at the intersection of hands-on real-time operations and front-...Work at office
Blink Health
Pittsburgh, PA1 day ago - ...better through our empathetic customer engagement and advocacy for our clients’ brands and reputations. Key Responsibilities Monitor real-time queues, staffing versus plan, adherence and service level. Take intraday actions — breaks, offline activity, skilling, overtime...
Intelogix Corporation
New York, NY3 days ago - ...RTB House is seeking a Business Intelligence Analyst for its Bidding Platform. You will prepare analyses, design dashboards, and work with SQL and BigQuery to extract insights that drive real-time auctions across 90+ countries. Proficiency in Python (pandas) and BI tools...Remote workFlexible hours
RTB House
New York, NY2 days ago - ...InteLogix is seeking a real-time intraday analyst to monitor queues, staffing vs plan, and service levels in a fast-paced contact center environment. You will take intraday actions, communicate alerts, log events, and support reforecasts with accuracy and urgency. Ideal...
Intelogix Corporation
New York, NY4 days ago - ...eClerx seeks a detail-oriented Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. You will focus on real-time workforce support, on-floor staffing coordination, and KPI monitoring to meet service levels in a dynamic...
eClerx
Fayetteville, NC2 days ago - ...GoodLeap is a technology company delivering financing and software for sustainable solutions. The Contact Center Analyst will monitor campaigns in real time, reallocate agents to balance workload, and manage daily reporting. The role emphasizes data-driven decision making...
GoodLeap
Roseville, CA19 hours ago
