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- ...Approximately 5% of the job will require domestic and international travel. Be familiar with performing based on service level agreement (SLA). Work is performed based on the customer Accepted Level of Performance. Candidate is familiar performing within a fixed price,...SuggestedContract workWeekend work
C3EL
Hawaii24 days ago $50 - $55 per hour
...pressure batch processing windows while meeting strict SLAs. Details: Execute, monitor, and troubleshoot batch jobs using JCL, ensuring SLA compliance. Provide production support for mainframe applications, including incident resolution and root cause analysis. Maintain...SuggestedHourly payFull timeContract workTemporary workWork experience placementImmediate startWorldwideFlexible hours- ...readiness assessments. Establish monitoring, alerting and operational dashboards. Define production acceptance criteria and SLA measurements. Provide technical documentation and knowledge transfer to client teams. Required Skills: ~8+ years of...SuggestedRemote work
- ...practical understanding of SDLC, ITIL, and Agile Frameworks ~ Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes ~ Bachelor's degree in Computer Science or related field a bonus but not required...SuggestedFlexible hours
- ...Technical Lead is essential to maintain system stability, minimize production risks, improve service delivery, and ensure adherence to SLA commitments. This role also supports continuous improvements, platform upgrades, and strategic initiatives across the policy...SuggestedLong term contractRemote work
$120k - $202.5k
...patterns for: Batch ingestion and orchestration (Airflow, Databricks Workflows, Snowflake Tasks/Streams, Control-M integration) Window/SLA-driven batch processing with monitoring and rerun safety Migration of legacy stored procedures, PL/SQL, and shell-based ETL to cloud-...SuggestedTemporary workFlexible hours- ...ServiceNow Flow Designer/Workflow automations to orchestrate remediation tasks, approvals, exception/risk-acceptance processes, and SLA-based escalations. Configure automated ticketing and work order creation in Maximo for OT asset remediation, tied back to ServiceNow...SuggestedContract workRemote work
- ...provide support for on-call escalations and doing incident & problem management To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and...SuggestedWork experience placement
- ...Remote Duration: 12 months Vendor Name: Mindlance Client name: N/A Rate: $100/hr on C2C TAT/ SLA: Tomorrow 12 PM EST No of Submissions: 3 Job Description: Skills: Background in robotics/sales/applications...SuggestedRemote workWorldwideFlexible hours
- ...requirements. Support joiner, mover, leaver (JML) activities and complex access scenarios. Manage queues and prioritize work to meet SLA, quality, and audit expectations. Execute access certifications, attestations, and remediation activities. Independently...SuggestedLong term contractContract workWork experience placement
- ...inventory analysis, tracking and resolutionServe as the escalation point for complex or disputed cases and drive resolution within defined SLA.Monitor and analyze key performance indicators (KPIs) and take corrective actions to improve efficiency, accuracy, and customer...SuggestedWork experience placementWork at office
$20 - $25 per hour
...priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality. Document cases clearly, meet SLA milestone targets, and maintain clean records across systems. Communicate complex payroll matters in plain, professional language...SuggestedHourly payWork at officeLocal areaRemote workMonday to FridayProService Hawaii
Kailua Kona, HI18 days ago- ...physical documents to digital records. Prepares, maintains, and monitors accurate filing and retention of documents by the given SLA’s. Understands and follows document retention policies and destruction schedules to ensure compliance with applicable laws and regulations...SuggestedWork at officeShift work
American Savings Bank
Honolulu, HI4 days ago - ...trajectory as per specifications, ensuring 100% adherence to schedule, quality, effort, and cost. Ensure 100% compliance with Project SLA’s, information security protocols, and all contractual obligations. Monitor internal and external audit findings, taking appropriate...SuggestedContract work
$70k - $100k
...desktops, user accounts, applications, peripherals, and connectivity. Log, prioritize, track, and resolve incidents within established SLA requirements. Escalate unresolved issues to senior technical staff when appropriate. Communicate clearly with users and provide...SuggestedRelocation$20 - $25 per hour
...priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality. Document cases clearly, meet SLA milestone targets, and maintain clean records across systems. Communicate complex payroll matters in plain, professional language...Hourly payWork at officeLocal areaRemote workMonday to Friday- ..., and comfortable working independently in the field. Key Responsibilities Respond to and resolve break/fix service tickets within SLA requirements Perform diagnostics, troubleshooting, and hardware repairs on: Servers (rack/standalone) Laptops and desktops Replace...Part timeWork at officeFlexible hours
- ...Provide superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines. Process and maintain routine HR transactions in HR information systems and databases, collecting required back‑up...Work at officeLocal areaFlexible hours
$99.67k - $119k
...this service will run on for years. Identify and close service gaps by analyzing patterns across client feedback, pipeline data, and SLA performance—and acting on what you find, not just reporting it. IS THIS ROLE RIGHT FOR YOU? Client accountability and platform...Contract workWork at officeLocal areaRemote workMonday to FridayFlexible hoursProService Hawaii
Honolulu, HI10 days ago- ...environment. Extensive experience in: Altiris Help Desk and Remedy ticket tracking systems Managing Help Desk personnel and ensuring SLA compliance Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments Active Directory, A/V, servers, and mobile...Contract workShift work
C3EL
Honolulu, HI4 days ago - ...activities in areas such as receiving, replenishment, and/or outbound shipments to ensure we are customer-centric and meet contractual SLA’s on a daily basis. Will work in assigned departments with warehouse employees, as needed, to ensure areas such as receiving,...Full timeMonday to FridayDay shift
$57k - $88.5k
...IT audits independently ~ Able to work independently and with a team, prioritize tasks, effectively manage time to ensure customer SLA's and expectations are met ~ Excellent communication (oral and written), interpersonal, organizational, and presentation skills including...First Hawaiian, Inc.
Honolulu, HI3 days ago- ...privileged-access layers. Familiarity with ServiceNow or DHA ITSM processes for incident, problem, change, task, asset, time-per-ticket, SLA, and escalation documentation. Demonstrated ability to lead regional engineers and technicians in a distributed services model...Full timePart timeFor contractorsLocal areaRemote work
NANA Regional Corp
Honolulu, HI1 day ago $100k - $120k
...such as JMeter or LoadRunner Experience supporting government agencies or public-sector IT environments Experience working in SLA-driven or contract-based delivery environments Physical Demands Ability to safely and successfully perform the essential job functions...Full timeContract workApprenticeshipCasual workLocal areaRemote workWorldwideCAI
Honolulu, HI15 hours ago$130k - $180k
...best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted. The SLA Analysis Group's mission is to deliver objective analyses, plans and strategies to US Navy, US Marine Corps, USAF, other DoD, and...Work at officeFlexible hoursSystems Planning and Analysis, Inc
Honolulu, HI1 day ago$128.1k - $239.6k
...expertise on cloud-specific attack vectors and mitigation strategies. Generate dashboards and executive metrics (risk reduction, SLA adherence, coverage) for assigned portfolio of business products and services. Report related security risks, incidents, and findings...Summer holidayLocal areaFlexible hoursShift workEY
Honolulu, HI4 days ago$67.9k - $132.5k
...tier support and other IT teams and taking customer calls directly when needed. Track and report key performance indicators such as SLA compliance, ticket volumes, backlog, and customer-satisfaction trends, and recommend actions to address gaps. Coach and mentor...Contract workWork at officeShift workASM Research, An Accenture Federal Services Company
Honolulu, HI3 days ago$96.3k - $113.86k
...Okta, Jamf, and Slack in an enterprise environment supporting 1,000+ users ~ Proven root cause analysis, escalation management, and SLA ownership in a high-volume support environment, with demonstrated ability to mentor Tier 1 engineers and improve escalation quality...Local areaCoinbase
Honolulu, HI1 day ago$102.3k - $209.5k
...escalation. Manage technicians, contractors, and service vendors, ensuring strong safety performance, quality, documentation, and SLA adherence. Drive troubleshooting and response for mechanical failures, abnormal conditions, and performance degradation impacting...Temporary workFor contractorsFlexible hoursOracle
Honolulu, HI3 days ago$102.3k - $209.5k
...and outage coordination. Manage technicians, contractors, and service vendors, ensuring safety, quality, procedural discipline, and SLA performance. Oversee troubleshooting and restoration for electrical faults, equipment degradation, abnormal conditions, and...Temporary workFor contractorsFlexible hoursOracle
Honolulu, HI3 days ago
