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  •  ...asegurando el cumplimiento de los objetivos operacionales, los indicadores clave de desempeño (KPIs), los acuerdos de nivel de servicio (SLA) y los estándares de calidad establecidos. Esta posición promueve el desarrollo y desempeño del equipo mediante coaching, capacitació... 
    Suggested
    Work at office
    Monday to Friday

    Telemedik

    Puerto Rico
    3 days ago
  •  ...programs (Enabling Works, PC21, PC27 modular ASRS, equipment, fit-out). Design deliverables scheduling, RFI/field change/vendor-data SLA management, and design slippage escalation. Drawing revision control, IFC release governance, and red-line / as-built feedback... 
    Suggested
    Full time

    JC Automation Corp

    Puerto Rico
    2 days ago
  •  ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity... 
    Suggested
    Contract work
    Bank staff
    H1b
    Local area
    Remote work

    Openkyber

    Puerto Rico
    3 days ago
  •  ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain... 
    Suggested
    Shift work
    Night shift
    Weekend work

    Openkyber

    Puerto Rico
    5 days ago
  •  ...Analytics Reporting Capacity & Utilisation Reporting Automated Certificate Monitoring Change Validation Automation SLA & KPI Reporting Automation Additional Skills Wireshark Packet Analysis Telecom Carrier Coordination ITIL... 
    Suggested
    Permanent employment
    Work at office

    Openkyber

    Puerto Rico
    11 hours agonew
  •  ...and compliance (GRC) processes - including risk register management, control testing schedules, exception tracking, and remediation SLA monitoring. Ensure alignment between cloud infrastructure controls and enterprise GRC frameworks. Cross-Functional Collaboration... 
    Suggested

    Openkyber

    Puerto Rico
    1 day ago
  •  ...Experience supporting Banking-as-a-Service platforms. Familiarity with partner onboarding workflows, third-party integrations, and SLA management. Experience with highly regulated, high-availability technology environments. Contributions to open-source... 
    Suggested
    Hourly pay
    Full time
    Contract work
    Local area
    Remote work
    Flexible hours

    Openkyber

    Puerto Rico
    11 hours agonew
  •  ...remediation, reporting, and risk platforms. Partner with vulnerability management teams to enable prioritization, remediation tracking, SLA governance, exception workflows, and major vulnerability response. Own platform monitoring, health checks, operational dashboards,... 
    Suggested
    Work experience placement

    Openkyber

    Puerto Rico
    1 day ago
  •  ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing... 
    Suggested
    Full time
    Temporary work
    Remote work
    Worldwide
    Flexible hours

    Openkyber

    Puerto Rico
    3 days ago
  •  ...support to the department; Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing Direct the maintenance of and enhancements to 911 systems by managing vendors and... 
    Suggested
    Contract work
    Work at office
    Remote work
    2 days per week

    Openkyber

    Puerto Rico
    8 days ago
  •  ...dependencies to support build, test, and release planning. Direct production support operations by supervising ticket activity, enforcing SLA performance, and promoting root-cause resolution for recurring issues. Own project financial management, including budget... 
    Suggested
    Long term contract
    Permanent employment
    Contract work
    Temporary work

    Openkyber

    Puerto Rico
    8 days ago
  •  ...lifecycle. Support change management, release management, and production deployments. Manage application support metrics, SLA compliance, RCA, and continuous service improvement. Coordinate with offshore support teams and third-party vendors. Lead critical... 
    Suggested
    Remote work

    Openkyber

    Puerto Rico
    8 days ago
  •  ..., AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management. Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. Perform root cause analysis (RCA) for recurring and critical incidents. Create and maintain functional and technical... 
    Suggested
    Remote work
    Weekend work

    Openkyber

    Puerto Rico
    2 days ago
  •  ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including... 
    Suggested
    Contract work

    Openkyber

    Puerto Rico
    2 days ago
  • $172.4k - $320.1k

     ...Azure DevOps, Jenkins, Jira, and SIEM tools Drive enterprise vulnerability management initiatives, including prioritization frameworks, SLA tracking, remediation velocity improvements, and security posture dashboards Embed security-by-design principles into the SDLC,... 
    Suggested
    Base plus commission
    Local area
    Remote work
    Worldwide

    Openkyber

    Puerto Rico
    2 days ago
  •  ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:... 

    Openkyber

    Puerto Rico
    3 days ago
  •  ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams.... 
    Contract work
    Relocation

    Openkyber

    Puerto Rico
    3 days ago
  •  ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams.... 
    Contract work
    Relocation

    Openkyber

    Puerto Rico
    4 days ago
  •  ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence.... 
    Contract work

    Openkyber

    Puerto Rico
    4 days ago
  •  ...Troubleshoot and resolve production issues across the FICO landscape, managing high-priority incidents through resolution while maintaining SLA compliance. Gather and document business requirements from finance and cross-functional stakeholders for system enhancements and... 
    Contract work
    Temporary work
    Work at office
    Local area

    Openkyber

    Puerto Rico
    8 days ago
  • $180k - $250k

     ...Kubernetes, Kafka, Click House, and/or Presto/Trino. Experience building large-scale batch and streaming pipelines with strict SLA and data quality requirements. Must possess excellent communication, analytical, and problem-solving skills. Demonstrated experience... 
    Local area

    Openkyber

    Puerto Rico
    2 days ago
  •  ...server setup, and license management. Provide Tier 2/3 technical support and resolve engineering application issues while meeting SLA requirements. Perform system maintenance, software upgrades, patches, and configuration management. Troubleshoot... 
    Shift work

    Apptad Inc

    Puerto Rico
    1 day ago
  •  ...ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA''s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment... 
    Permanent employment
    Work at office
    Local area
    Remote work
    Shift work
    Weekend work

    Openkyber

    Puerto Rico
    1 day ago
  •  ...Exchange Online, and Teams Act as the primary escalation point for complex support issues, resolving technical problems while meeting SLA targets Manage user accounts, permissions, security policies, and endpoint configurations Deploy, image, configure,... 
    Hourly pay
    Contract work

    Openkyber

    Puerto Rico
    2 days ago
  •  ...dependencies, and monitoring Deliver trial balance, core financial statements, and close reporting outputs Subledger Accounting (SLA) & Cross-Module Coordination Design and govern SLA rules across AP, AR, Fixed Assets, and integrated sources, defining accounting... 
    Local area

    Openkyber

    Puerto Rico
    2 days ago
  • $89.3k - $124k

     ...PowerShell, Python, Bash; experience with Terraform or CloudFormation. ~ Experience with ITSM/ticketing tools (ServiceNow, Jira) and SLA management. ~ Demonstrated ability to perform complex troubleshooting and deliver durable engineering fixes. Preferred... 
    Permanent employment
    Full time
    Contract work
    Temporary work
    Work at office
    Remote work
    Flexible hours

    Openkyber

    Puerto Rico
    3 days ago
  •  ...data into a single real-time command view Configure Predictive Intelligence models to identify incident risk, change collision, and SLA breach probability Integrate Now Assist for autonomous triage, summarization, and recommended remediation actions Build custom dashboards... 
    Hourly pay
    Contract work
    Remote work

    Openkyber

    Puerto Rico
    4 days ago
  •  ...~ Experience working in structured ITSM environments such as Jira Service Management or ServiceNow ~ Knowledge of ticket triage, SLA management, incident prioritization, and escalation workflows ~ Experience building, maintaining, or administering a CMDB ~ Strong... 
    Contract work
    Remote work

    Openkyber

    Puerto Rico
    1 day ago