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$22.83 per hour
...program value and advance a positive program experience Maintain KPIs for cases solved per day per rep, case solve time, QA, phone SLA, phone utilization, CSAT, engagement, and held upsell referrals Correctly escalate cases to appropriate Houzz teams as required; including...SuggestedHourly payPermanent employmentFull timeLocal areaRemote workTrial periodFlexible hours- ...Automation Python Shell/Bash Scripting Linux/Unix Administration Infrastructure Automation Site Reliability Engineering (SRE) SLA, SLO & SLI Management Error Budgets Production Reliability Incident Management Root Cause Analysis (RCA) On-call Operations...Suggested
- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...SuggestedContract workBank staffH1bLocal areaRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...WAN Edge routers. Build and validate SD-WAN policies for application-aware routing, traffic steering, segmentation, path preference, SLA-based forwarding, failover, and resiliency. Define transport-side and service-side VPN designs, including how WAN edge devices connect...SuggestedRemote work
- ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....SuggestedContract workRelocation
- ...remediation, reporting, and risk platforms. Partner with vulnerability management teams to enable prioritization, remediation tracking, SLA governance, exception workflows, and major vulnerability response. Own platform monitoring, health checks, operational dashboards,...SuggestedWork experience placement
- ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence....SuggestedContract work
- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...SuggestedContract work
- ..., AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management. Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. Perform root cause analysis (RCA) for recurring and critical incidents. Create and maintain functional and technical...SuggestedRemote workWeekend work
$172.4k - $320.1k
...Azure DevOps, Jenkins, Jira, and SIEM tools Drive enterprise vulnerability management initiatives, including prioritization frameworks, SLA tracking, remediation velocity improvements, and security posture dashboards Embed security-by-design principles into the SDLC,...SuggestedBase plus commissionLocal areaRemote workWorldwide- ...dependencies to support build, test, and release planning. Direct production support operations by supervising ticket activity, enforcing SLA performance, and promoting root-cause resolution for recurring issues. Own project financial management, including budget...SuggestedLong term contractPermanent employmentContract workTemporary work
- ...support to the department; Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing Direct the maintenance of and enhancements to 911 systems by managing vendors and...SuggestedContract work
- ...lifecycle. Support change management, release management, and production deployments. Manage application support metrics, SLA compliance, RCA, and continuous service improvement. Coordinate with offshore support teams and third-party vendors. Lead critical...SuggestedRemote work
- ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing...SuggestedFull timeTemporary workRemote workWorldwideFlexible hours
- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ...Troubleshoot and resolve production issues across the FICO landscape, managing high-priority incidents through resolution while maintaining SLA compliance. Gather and document business requirements from finance and cross-functional stakeholders for system enhancements and...Contract workTemporary workWork at officeLocal area
- ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:...
- ...detection and auto-remediation Maintain network documentation, diagrams, and configuration baselines (CMDB) Generate weekly/monthly SLA and performance reports for stakeholders Incident & Problem Management Act as the first responder for network incidents (P1/P2 SLA...Long term contractRemote workNight shift
- ...accountable for a 30-calendar-day Transition-In with zero degradation of mission-critical cybersecurity services, and for sustaining SLA performance for the life of the task order. Key Responsibilities: Serve as primary interface to the NIH Contracting Officer...Price workContract workFor contractorsFor subcontractorWork at officeRemote workMonday to FridayShift work
- ...dependencies, and monitoring Deliver trial balance, core financial statements, and close reporting outputs Subledger Accounting (SLA) & Cross-Module Coordination Design and govern SLA rules across AP, AR, Fixed Assets, and integrated sources, defining accounting...Local area
$180k - $250k
...Kubernetes, Kafka, Click House, and/or Presto/Trino. Experience building large-scale batch and streaming pipelines with strict SLA and data quality requirements. Must possess excellent communication, analytical, and problem-solving skills. Demonstrated experience...Local area- ...data into a single real-time command view Configure Predictive Intelligence models to identify incident risk, change collision, and SLA breach probability Integrate Now Assist for autonomous triage, summarization, and recommended remediation actions Build custom dashboards...Hourly payContract workRemote work
$89.3k - $124k
...PowerShell, Python, Bash; experience with Terraform or CloudFormation. ~ Experience with ITSM/ticketing tools (ServiceNow, Jira) and SLA management. ~ Demonstrated ability to perform complex troubleshooting and deliver durable engineering fixes. Preferred...Permanent employmentFull timeContract workTemporary workWork at officeRemote workFlexible hours- ...Exchange Online, and Teams Act as the primary escalation point for complex support issues, resolving technical problems while meeting SLA targets Manage user accounts, permissions, security policies, and endpoint configurations Deploy, image, configure,...Hourly payContract work
- ..., and Financial Business Case to support executive decision-making at the Final CXO Presentation. Define Sub-Ledger Accounting (SLA) rules, Accounting Hub configurations, and period-close orchestration workflows in the Oracle Fusion target state. Collaborate cross...
$111.4k - $150k
A federal services consulting company is looking for a Call Center Operations Manager in Lincoln, Nebraska. The role involves managing daily operations, improving workflows, and ensuring compliance with federal privacy standards. The ideal candidate has extensive experience...- ...availability issues quickly. Make recommendations for Key Performance Indicator additions or modifications to improve the accuracy of SLA reporting. Assist the Task Manager in collection and calculation of SLA metrics WHAT YOU’LL NEED TO SUCCEED: ~ BS degree;...Flexible hours
$79.05k - $106.95k
...availability issues quickly. Make recommendations for Key Performance Indicator additions or modifications to improve the accuracy of SLA reporting. Assist the Task Manager in collection and calculation of SLA metrics WHAT YOU'LL NEED TO SUCCEED: ~ BS degree;...Full timeTemporary workPart timeImmediate startRemote workWorldwideFlexible hours$80k
...leads ServiceNow operations and enhancements, and enterprise monitoring, to ensure 24x7x365 availability, rapid incident response, and SLA compliance. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred....Contract workNight shift