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$50 - $55 per hour
...processing windows while meeting strict SLAs. Details: Execute, monitor, and troubleshoot batch jobs using JCL, ensuring SLA compliance. Provide production support for mainframe applications, including incident resolution and root cause analysis....SuggestedHourly payFull timeContract workTemporary workWork experience placementImmediate startWorldwideFlexible hours- ...readiness assessments. Establish monitoring, alerting and operational dashboards. Define production acceptance criteria and SLA measurements. Provide technical documentation and knowledge transfer to client teams. Required Skills: ~8+ years of...SuggestedRemote work
- ...practical understanding of SDLC, ITIL, and Agile Frameworks ~ Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes ~ Bachelor's degree in Computer Science or related field a bonus but not required...SuggestedFlexible hours
$120k - $202.5k
...patterns for: Batch ingestion and orchestration (Airflow, Databricks Workflows, Snowflake Tasks/Streams, Control-M integration) Window/SLA-driven batch processing with monitoring and rerun safety Migration of legacy stored procedures, PL/SQL, and shell-based ETL to cloud-...SuggestedTemporary workFlexible hours- ...Technical Lead is essential to maintain system stability, minimize production risks, improve service delivery, and ensure adherence to SLA commitments. This role also supports continuous improvements, platform upgrades, and strategic initiatives across the policy...SuggestedLong term contractRemote work
- ...ServiceNow Flow Designer/Workflow automations to orchestrate remediation tasks, approvals, exception/risk-acceptance processes, and SLA-based escalations. Configure automated ticketing and work order creation in Maximo for OT asset remediation, tied back to ServiceNow...SuggestedContract workRemote work
- ...provide support for on-call escalations and doing incident & problem management To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and...SuggestedWork experience placement
$159.8k - $216.2k
...support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. Service Improvement Architect Evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements. Liaises with enterprise architects, system architects, ServiceNow...SuggestedFull timeContract workTemporary workPart timeFor subcontractorImmediate startRemote workWork from homeWorldwideFlexible hours- ...support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. Service Improvement Architect Evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements. Liaises with enterprise architects, system architects, ServiceNow...SuggestedContract workFor subcontractorWork from homeFlexible hours
- ...requirements. Support joiner, mover, leaver (JML) activities and complex access scenarios. Manage queues and prioritize work to meet SLA, quality, and audit expectations. Execute access certifications, attestations, and remediation activities. Independently...SuggestedLong term contractContract workWork experience placement
- ...Remote Duration: 12 months Vendor Name: Mindlance Client name: N/A Rate: $100/hr on C2C TAT/ SLA: Tomorrow 12 PM EST No of Submissions: 3 Job Description: Skills: Background in robotics/sales/applications...SuggestedRemote workWorldwideFlexible hours
- ...and methodologies.•Solid analytical / problem-solving skills.•Demonstrated budgeting, business financial and P&L skills.•Knowledge of SLA Call Center AnalyticsAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital,...SuggestedTemporary workFlexible hours
- ...of resolution of practice needs, account questions, and communication back to practice and/or patient. Ensure response time follows SLA and appropriately addresses initial ask. ~ Audit team performance weekly and ensure that all RCM activities are processed in a timely...SuggestedRemote work
Paradigm Oral Surgery
Lincoln, NE8 days ago $110k - $140k
...clear requirements, realistic commitments, and predictable deliveryEnforce release governance standards, ensuring all deliverables meet SLA expectations and QE approvalsLead architecture discussions and modernization initiatives including service isolation, enterprise...SuggestedFull timeWork at officeLocal areaNight shift- ...installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven). Responsibilities Coordinate appointment scheduling directly with clients Delivery, initial setup and testing of...SuggestedFor contractors
$113.1k - $208.3k
...-scale technology initiatives, mergers and acquisitions, and divestitures.Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.Lead the enterprise...Contract workWork at officeRemote workWork from home- ...aspects of the cryptocurrency mining site Lead the site mining operations team, a 24x7 operation, to achieve operational excellence and SLA compliance Hire, onboard, develop and manage a talented Site Operations team. Provide coaching and feedback to all team members to...Long term contractTemporary workFor contractorsFlexible hoursShift work
- ...networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V Managing your daily workflow in ConnectWise - maintaining ticket hygiene, SLA adherence, and proactive partner communication Creating and maintaining thorough IT documentation so institutional knowledge lives...Temporary workLocal area
- ...operations. Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. Conduct regular business reviews, negotiate...Permanent employmentTemporary workLive inWork at officeImmediate startRemote workRelocationFlexible hours
- ...activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders. Technician Management And Development Lead the...Work at officeWorldwideFlexible hours
- ...communication, coordinate tour participation of leadership team, follow up with inquiries and otherwise support sales process as requested by SLA. Travel, as needed, for various required company meetings. Other duties as requested. Team Member Support Establish a good working...Minimum wageFull timeLocal areaHome office
- ...with troubleshooting and simulations Strong understanding and demonstrated experience working within the Managed Service Operation, SLA Management, Service Transition and Continuous Improvement processes Strict adherence to ITIL process for all incident, problem and...Permanent employmentFull timeH1b
$51.35k - $69.26k
...requirements, follow-up on all outstanding requirements and application correspondence as needed, ensuring quality, productivity standards and SLA goals are met. Assists with daily operational/administrative tasks, research and project-related work Responsibilities Superior...Contract workImmediate startFlexible hours$22 - $24 per hour
...teams to ensure that Small Business Association (SBA) Waiver packets are completed efficiently within internal Service Level Agreement (SLA) guidelines Additional Responsibilities Partner with other internal departments to ensure seamless process execution and...Interim roleWork at officeRemote workWork from homeHome officeFlexible hours- ...subject matter experts as appropriate Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s Provide escort duties for H5 Telco’s and vendors as well as customer vendors Perform basic remote hand support duties on behalf...Remote workShift workWeekend work
$71.6k - $220.95k
...to the team. Responsible for management of personnel and material resources to ensure tasks and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.Responsible for the oversight of individual and team efficiency and effectiveness by developing...Contract workTemporary workWork at officeLocal area- ...and data management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while balancing accuracy and safety. Key Accountabilities Be able to...Immediate startShift work
- ...implementation windows). Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success. Measure and improve onboarding outcomes: time to value, launch success rate, change...Contract work
- ...milestones. - Drive readiness for go-live and early production support, including runbooks, rollback plans, monitoring, alerting, and SLA handoffs. - Measure and improve onboarding outcomes, tracking metrics such as time to value, launch success rate, change request...Contract work
$70 per hour
...implementation windows). Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success. Measure and improve onboarding outcomes: time to value, launch success rate, change...Hourly payContract workTemporary workWork experience placement
