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- ...environment of continuous improvement and provides coaching and feedback to team members on a regular basis. Key Responsibilities: Meet SLA requirements set to drive efficiencies, accuracy and on-time payment of vendor invoices Conduct regular audits to drive continuous...SuggestedFull timeTemporary workFor contractorsWork experience placementFlexible hours
- ...readiness assessments. Establish monitoring, alerting and operational dashboards. Define production acceptance criteria and SLA measurements. Provide technical documentation and knowledge transfer to client teams. Required Skills: ~8+ years of...SuggestedRemote work
$50 - $55 per hour
...processing windows while meeting strict SLAs. Details: Execute, monitor, and troubleshoot batch jobs using JCL, ensuring SLA compliance. Provide production support for mainframe applications, including incident resolution and root cause analysis....SuggestedHourly payFull timeContract workTemporary workWork experience placementImmediate startWorldwideFlexible hours- ...ServiceNow Flow Designer/Workflow automations to orchestrate remediation tasks, approvals, exception/risk-acceptance processes, and SLA-based escalations. Configure automated ticketing and work order creation in Maximo for OT asset remediation, tied back to ServiceNow...SuggestedContract workRemote work
- ...practical understanding of SDLC, ITIL, and Agile Frameworks ~ Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes ~ Bachelor's degree in Computer Science or related field a bonus but not required...SuggestedFlexible hours
- ...Technical Lead is essential to maintain system stability, minimize production risks, improve service delivery, and ensure adherence to SLA commitments. This role also supports continuous improvements, platform upgrades, and strategic initiatives across the policy...SuggestedLong term contractRemote work
$120k - $202.5k
...patterns for: Batch ingestion and orchestration (Airflow, Databricks Workflows, Snowflake Tasks/Streams, Control-M integration) Window/SLA-driven batch processing with monitoring and rerun safety Migration of legacy stored procedures, PL/SQL, and shell-based ETL to cloud-...SuggestedTemporary workFlexible hours- ...provide support for on-call escalations and doing incident & problem management To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and...SuggestedWork experience placement
- ...Remote Duration: 12 months Vendor Name: Mindlance Client name: N/A Rate: $100/hr on C2C TAT/ SLA: Tomorrow 12 PM EST No of Submissions: 3 Job Description: Skills: Background in robotics/sales/applications...SuggestedRemote workWorldwideFlexible hours
- ...requirements. Support joiner, mover, leaver (JML) activities and complex access scenarios. Manage queues and prioritize work to meet SLA, quality, and audit expectations. Execute access certifications, attestations, and remediation activities. Independently...SuggestedLong term contractContract workWork experience placement
- ...Work within Lexmark's systems to accept and respond to dispatched service and supply calls within Customer Service Level Agreement (SLA) commitments. As necessary provide diagnostics, repair & maintain product(s) and accessories to Lexmark OEM's quality specifications...Suggested
- ...- Coordinate cross-team dependencies and resolve conflicts to minimize operational impacts and maintain service stability and SLA performance. - Synchronize release activities with incident management, operational support, and disaster recovery stakeholders...SuggestedMinimum wageContract workTemporary workWork experience placementRemote work
MAXIMUS
Bennington, VT4 days ago $24.04 - $26.44 per hour
...solving skills are essential to ensure timely and effective resolution of user concerns while meeting established service level agreement (SLA) targets. What You'll Do Provide friendly and effective technical support to employees, helping them resolve technology-...SuggestedWork at officeMascoma Bank
White River Junction, VT3 days ago- ...quality and performance oversight activities. Preferred Skills and Qualifications: - Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting frameworks. - Familiarity with ServiceNow, SharePoint, or similar enterprise reporting and...SuggestedMinimum wageContract workTemporary workWork experience placementRemote work
MAXIMUS
Burlington, VT3 days ago $67.9k - $132.5k
...tier support and other IT teams and taking customer calls directly when needed. Track and report key performance indicators such as SLA compliance, ticket volumes, backlog, and customer-satisfaction trends, and recommend actions to address gaps. Coach and mentor...SuggestedContract workWork at officeShift workASM Research, An Accenture Federal Services Company
East Montpelier, VT4 days ago$102.3k - $209.5k
...and outage coordination. Manage technicians, contractors, and service vendors, ensuring safety, quality, procedural discipline, and SLA performance. Oversee troubleshooting and restoration for electrical faults, equipment degradation, abnormal conditions, and...Temporary workFor contractorsFlexible hoursOracle
East Montpelier, VT4 days ago
