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- ...monitoring, remediation, and operational runbooks. Reduce operational toil through intelligent engineering solutions. SLO, SLA & Error Budget Management: Define and govern measurable Service Level Objectives (SLOs), Service Level Agreements (SLAs), and Error...Suggested
$70.23 per hour
...improvement. Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl. Ensure SLA compliance for uptime, performance, and response. Leverage AI/ML-assisted tools to reduce manual work and increase reliability....SuggestedContract workAfternoon shift- ...Excellent communication skills prompt follow-up, responsive to chat/email/tickets Disciplined approach to operational metrics SLA adherence and timely incident closure Windows Server & Workstation Administration Administer Windows Servers RDP access, local...SuggestedContract workLocal areaRemote work1 day per week
$110k - $188k
...procurement, asset tracking, BIOS/firmware management, and decommissioning. Experience managing vendors and colocation providers, including SLA governance and contract oversight. Familiarity with DCIM, PUE, or Uptime Institute Tier classifications is a plus. Relevant...SuggestedFull timeContract workTemporary workWork at officeRemote work- ...dealt with to the Business user's satisfaction Ensure that response time and resolution time objectives are met as defined in the SLA Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment...SuggestedWork at officeRemote work
- ...operational processes, delivery and reporting - while managing recurring daily, weekly and monthly deliverables, cross-team dependencies, and SLA commitments across multiple concurrent workstreams. The ideal candidate is highly organized, detail oriented, a fast learner and...SuggestedFull timeWork at office
$89 - $95 per hour
...reusable infrastructure modules. Governance & Reporting: Integrate with ServiceNow workflows to support ticket synchronization, SLA tracking, and security lifecycle management. Deliver operational metrics and executive reporting, including security coverage, policy...SuggestedHourly payWork at officeLocal area- ...to small or large audiences. To resolve escalations (or) incidents (or) non-conformances in adherence to quality, process, and SLA norms To perform value addition activities such as training and mentoring juniors and providing new initiatives for process and...Suggested
- ...tickets, emails, and team chat Maintain operational metrics by ensuring incidents and service requests are resolved and closed within SLA Provide regular status updates to stakeholders; escalate appropriately when SLAs are at risk. Skills: 5+ years in IT operations...SuggestedLocal area
- ...upstream and downstream systems and external platforms. Ensure production stability with monitoring, alerting, incident response, and SLA adherence. Implement monitoring and alerting for deployed agents including health, errors, latency, and resource use. Coordinate...SuggestedHourly payLocal areaWork from home
- ...Responsibilities Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction. Troubleshoot...SuggestedContract workRemote work
$50 - $55 per hour
...processing windows while meeting strict SLAs. Details: Execute, monitor, and troubleshoot batch jobs using JCL, ensuring SLA compliance. Provide production support for mainframe applications, including incident resolution and root cause analysis....SuggestedHourly payFull timeContract workTemporary workWork experience placementImmediate startWorldwideFlexible hours- ...readiness assessments. Establish monitoring, alerting and operational dashboards. Define production acceptance criteria and SLA measurements. Provide technical documentation and knowledge transfer to client teams. Required Skills: ~8+ years of...SuggestedRemote work
- ...Strong networking fundamentals: ingress, DNS, load balancing, CNI, service mesh, network policies. SRE concepts including SLA/SLO, MTTR/MTTD, incident management , and reliability engineering. For applications and inquiries, contact:****@*****.***...Suggested
- ...provisioning readiness. Perform software license reconciliation, usage review, exception reporting, audit evidence gathering, and SLA Health Check activities. Generate and distribute software reports, compliance reports, renewal reports, usage reports, lifecycle...SuggestedContract workRemote work
- ...(as-builts, O&M manuals, warranty, configuration records, record drawings) and post-FDOB service and maintenance handoffs, including SLA definition and escalation routing Author formal handover protocols with named accepting parties and documented sign-off; run post...Contract workFor contractorsWork at officeRemote work
- ...mechanisms. Prepare executive dashboards and management reports covering: Schedule Budget Scope Risks and issues Resource utilization SLA/KPI performance Milestones Dependencies Benefits realization Service Improvements. Maintain program documentation, decision logs...Contract workFor subcontractorLocal area
$58 - $70 per hour
...hiring decisions for new team members to support operational needs. Track service desk metrics such as response time, resolution time, SLA adherence, and ticket aging, and act when standards slip. Lead weekly ticket reviews and triage sessions to prioritize backlog and...Permanent employment- ...with Snowflake, Exadata, SQL Server, dbt, Talend, Informatica, and Denodo to provide proactive monitoring, lineage, data quality, and SLA visibility. Enable automated anomaly detection, root cause analysis, impact assessment, ServiceNow-based alerting, operational...
- ...Handling: Act as point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables documentation and escalation handling Lab System Business Process...
- ...delete, redact) aligned to policy and legal holds. Implement DSAR (data subject access request) orchestration and fulfillment with SLA monitoring; automate data collection, redaction, and secure delivery with audit trails. Contribute to cookie/tag governance and...Contract workWork at officeRemote work
- ...attitude with travelers and coworkers Ability to handle high-volume email requests and telephone calls with clients, maintaining SLA requirements Assist other team members when workload permits Develop and manage strong, long-term client relationships Familiarity...Full timeContract workWork experience placementWork at officeRemote workFlexible hours
- ...preventive actions.Attend incidents on FIFO-basis. Expedite resolution based on priority and business impact.Comply with company stablished SLA and ensure MTTR.Engage different regional and corporate teams to assure incident resolution.Collaborate with regional and corporate...Full timeLocal areaVisa sponsorshipFlexible hoursWeekend work
$95k - $115k
...Analytics: Monitor team performance against key support KPIs, including CSAT (Customer Satisfaction), Resolution Rates, Quality Assurance, SLA adherence, and more.Rhythmic Management: Conduct regular one-on-ones, leadership syncs, and performance reviews to ensure the...Local areaImmediate startWork from homeShift work$105k - $160k
...Ensure Replenishment related service requests are assigned timely to the correct Support Specialists and actioned within the response SLA; Work with Buyer team to determine allocation priorities for significantly constrained items.Supporting Area Sales: Work with your...Minimum wageFull timeTemporary workWork experience placementSeasonal workWork at officeLocal area$120.2k - $140k
...change management across all supported platforms — triaging tickets, performing root-cause analysis, and driving permanent fixes within SLA. Manage installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ) activities, and maintain...Permanent employmentLocal areaRemote workVisa sponsorship$75.9k - $156.1k
...ManagementManage regional travel supplier relationships across air, hotel, rail, and ground transport; lead RFP processes, rate negotiations, and SLA management to establish mutually beneficial partnerships, with service quality and reliability as key performance measures alongside...Full timeTemporary workWork at officeLocal areaWorldwide$77k - $93k
...audit vendor compliance. Compliance & Accuracy Focus: Highly detail-oriented with a sharp focus on compliance; able to track strict SLA deadlines (24-hour reporting, 48-hour hardware returns) in a fast-paced environment. Relationship Management: Ability to conduct high...Work experience placementLocal area$97.8k - $119.8k
..., and grow their businesses. What You'll Do: Lead and develop a global underwriting team, driving consistency, decision quality, and SLA performance, while maintaining an individual case queue workload. Partner with cross-functional teams on special projects and strategic...Immediate startWork from homeFlexible hours$113.1k - $208.3k
...-scale technology initiatives, mergers and acquisitions, and divestitures.Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.Lead the enterprise...Contract workWork at officeRemote workWork from home