Receptionist- Full-time /Weekend Shift

Meadows of Napa Valley - Receptionist
Located in the heart of Wine Country, The Meadows of Napa Valley, a not-for-profit Life Plan Community, is the area's premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. Apply today and learn why The Meadows of Napa Valley has consistently been ranked as one of Napa's top senior living communities!
We are currently seeking our next Meadows of Napa Valley - Receptionist to join our team! The schedule is Full Time, and will include Saturday / Sunday shifts.
Our Receptionist:

Serve as an ambassador for The Meadows of Napa Valley, delivering exceptional customer service and fostering a warm, professional, and hospitable environment for residents, families, guests, vendors, and employees.
Act as the initial responder during resident emergencies, including incidents in apartments and situations within the community requiring 911 activation. Prepare timely, accurate, and detailed incident reports and related documentation following emergencies, accidents, injuries, or other reportable events, ensuring compliance with community policies and regulatory requirements.
Assist residents, employees, and guests by providing information and directing them to appropriate departments via phone, email, and in-person interactions.
Exercises sound judgment, critical thinking, and independent decision-making when addressing resident concerns, visitor requests, and unexpected situations within established guidelines.
Greets and assists visitors and prospective residents, offering community information and directing inquiries to Sales and Marketing as appropriate.
Supports community security efforts by greeting, assisting, and screening all visitors, vendors, contractors, employees, and residents.
Maintain accurate records in PointClickCare (PCC) and other internal systems, including resident, visitor, and operational documentation.
Manages mail and package handling, including receiving, sorting, and distributing USPS and inter-office mail. Serves as central hub for communication and coordination among all buildings within the community.
Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field preferred.
Experience with Point Click Care (PCC) or other electronic health record (EHR) systems preferred.
Experience working with older adults or in senior living, healthcare, hospitality, or customer-service-focused environments preferred.
Exceptional phone etiquette and professional communication skills.
Demonstrate strong customer service and hospitality orientation, to create a welcoming and supportive environment.
Proficiency with standard office equipment, including multi-line phone systems, computers, copiers, and scanners.
Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
Apply today and come be part of our community!