Head of Operations & Business Management

Director of Operations
ABBA Project Management · Service-Disabled Veteran-Owned Small Business (SDVOSB) San Diego, CA (hybrid) · Travel to project sites as required
Salary: $150,000 – $175,000 per year, plus annual bonus tied to company performance

ABBA Project Management is a veteran-founded SDVOSB that delivers construction project management, labor compliance, and parking and transportation operations for public agencies. Our clients include federal agencies, airports, school and community college districts, ports, and transit authorities. We need an operator who can help us get there without losing what our clients value most: people who answer the phone, own the problem, and deliver.

The Director of Operations runs ABBA's day-to-day business and reports directly to the CEO. You will own delivery across all active contracts, lead our project and field teams, and build the systems that let ABBA grow from a founder-run company into a scalable one.

Customer service comes first. Serve as the senior point of contact for clients across active contracts; Set and enforce customer service standards: response times, reporting cadence, escalation paths, and issue resolution.
Run regular client check-ins and monthly performance reporting; Drive strong CPARS, PPQs, and client references by managing performance and documentation from day one of each contract.
Operations and Delivery
Oversee delivery of all construction management, labor compliance, and parking operations contracts — schedule, budget, quality, and safety.
Lead project managers, site supervisors, and compliance staff; Manage subcontractor and teaming partner performance.
Own contract administration discipline: modifications, requests for equitable adjustment (REAs), deliverables, and close-out.
Oversee accounts payable and accounts receivable, including contract invoicing and collections, so cash flow keeps pace with growth.
Build the processes, SOPs, reporting tools, and org structure that let ABBA grow without everything running through the CEO.
Develop operating budgets, track margins by contract, and report KPIs to the CEO.
Support business development with operational input on proposals, pricing, staffing plans, and mobilization plans.

10+ years of progressive operations or project leadership experience in construction, with at least 5 years in a senior leadership role.

• Direct experience delivering government construction work — federal, state, or local public agencies (airports, schools, military, VA, transit, public works, or similar).
• A track record of putting the customer first, with examples of client relationships you built, saved, or grew.
• Demonstrated experience helping a company scale — growing revenue, headcount, contract volume, or geographic footprint — and building the systems to support that growth. Strong people leader who can manage both office and field teams.
• Clear, direct communicator in writing and in person, with CEOs, contracting officers, and field crews alike.
• Comfort with budgets, schedules, and contract terms.

Labor compliance knowledge: prevailing wage, Davis-Bacon, certified payroll, project labor agreements (PLAs), and California public works requirements.
Affordable housing development or construction experience, including public funding and compliance requirements.
Parking management or transportation operations experience.
Multi-state growth experience: licensing, staffing, and standing up operations in new states.
Bachelor's degree in construction management, engineering, business, or related field (equivalent experience considered).
PMP, DBIA, CCM, or similar credential.
Annual performance bonus tied to company performance.

As we add contracts, people and states, this role gets bigger, and the bonus is tied to how the company performs.
We help veterans get to their appointments at VA medical centers, and we make sure the people building airports, schools and transit lines are paid what they are owed.