Head of Operations & Business Management

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.

We are growing fast and just getting started, which means our GTM engine is being built in real time, and we need someone to own the systems and data that make it run.

You'll own the systems and data behind our go-to-market motion, and you'll stay flexible enough to pick up whatever the business needs next. Some weeks you're deep in HubSpot workflows. Other weeks you're running an analysis for leadership or untangling a process gap nobody else has claimed. You'll get real ownership and real exposure to impactful, cross-functional work from day one, ideally paired with a foundation in structured problem-solving (think consulting rigor) and a real appetite for startup speed and ambiguity. This role is in office 5 days a week in San Francisco.

Support the forecasting cadence, pipeline reviews, and revenue reporting leadership relies on

Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions

Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation

Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion across our SMB and Enterprise motions

Design and document GTM processes as the team scales: lead qualification, SDR/AE handoffs, deal desk basics

Take on undefined, high-priority work as it lands, and project-manage the cross-functional initiatives that don't have an obvious owner yet

Partner across Sales, Marketing, Customer Success, and Finance to keep systems and processes aligned as we grow

Evaluate and implement GTM tool integrations (contract systems, marketing platforms) and wire up webhook-style automation where it makes sense

2-3+ years of experience, ideally a mix of consulting (structured problem-solving, client rigor) and startup (comfort with ambiguity and speed)

Hands-on HubSpot experience, admin-level familiarity with workflows, properties, and reporting strongly preferred

Strong Excel and Sheets skills; SQL is a plus

High attention to detail, because this role touches the data leadership uses to make decisions

Low ego about scope: equally happy building a dashboard or cleaning up a spreadsheet

On-site in San Francisco five days a week, meals covered, offsites in cool places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. Case study: a real RevOps/analysis exercise