Field Service Engineering

Field Service Engineer

The Field Service Engineer provides an advanced level of service and consultation to the customer's applications needs related to water treatment and/or food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.

Essential Job Functions

Provide in-depth advice on customer applications for optimal performance results

Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology

Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems

Maintain and develop the relationship with customers and key stakeholders along with the sales account manager

Deliver customer technical training as required

Identify new business opportunities and transfer sales leads to the sales teams

Provide comprehensive customer service report according to RMC policies using RMC tools

Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle

Complete all administrative requirements including basic skills/safety training courses

Manage inventory/supplies required at customer site

Deliver upon service KPIs, including safety, productivity, customer satisfaction

Secure conditions for safe operations, according to existing RMC & Customer policies, procedures

Perform similar/related duties as needed

Education/Special Licenses or Certification

Bachelor's degree in chemistry, engineering, or related field required

Valid driver's license

Experience

Minimum of 5 years of maintenance, water treatment industry related experience required

Expert level knowledge of water treatment fundamentals, practices, and terminology

Skills

Excellent presentation, verbal, and written communication skills

Deep knowledge base in cooling, boiler, and wastewater

Proficient in the use of monitoring and diagnostic tools

Able to build professional customer presentations using MS Office tools

CRM software

Competencies

Analytical

Problem Solving

Planning, priority setting, and time management

Autonomous

Ability to succeed in a fast-paced environment

Quality and detail oriented

Teamwork

Transparency in communication

Physical Requirements/Working Conditions

Sit or stand for extended periods of time

Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck

Ability to climb stairs and ladders

Visual acuity necessary to utilize computers and electronic devices

Extra hours and some travel may be required