Head of Remote Assistance Operations

This position is highly visible and plays an integral role on our operations team. Directs and oversees operational policies, objectives, and initiatives. Responsible for developing, implementing, maintaining and improving the operational functions of assigned Transportation / Distribution facility(s) while maintaining effective and efficient service to customers with a focus on quality, productivity, safety, loss prevention and employee relations. Develops and maintains logistics operations business plans to include all program requirements, labor hours, cycle, production costs, and image.

Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.

Provides guidance to the development of a logistics process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs.

Ensures all established costs, quality, and delivery commitments are met.

Coordinates logistics activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.

Responsible for financial analysis and aggressive management of operational expenses.

Determines responsibilities of assigned organization and staff positions to accomplish business objectives.

Distribution focus: oversight of shipping/receiving, picking/packing, and inventory

Experienced in rapid carton throughput – import deconsolidation/domestic consolidation

Store delivery focus: unloading, sorting, segregating, palletizing, load out, on-time delivery

Domestic pickup and delivery functions

Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment

Performs managerial functions, such as, mentoring, coaching, administering performance reviews, conducting disciplinary actions, and interviewing employment candidates

Drives a high-performance culture characterized by an empowered, highly engaged team

Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Position is full-time and on-site.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Demonstrated expertise in managing growing warehousing operations.

Experience in a 3PL environment supporting multiple customers or lines of business helpful.

Demonstrated experience working with customers to improve business operations and results.

Experience supporting negotiations for new or increased customer contracts.

Experience implementing and managing key performance indicators throughout operations and holding management and employees accountable for performance metrics.

Solid financial, analytical and P&L experience.

Familiarity with Lean techniques and continuous improvement models.

Experience with warehouse management and transportation management systems (WMS/TMS).

Experience working with remote headquarters and functional resources, ability to build effective relationships, solve problems, and get things done.

Experience creating a high-trust, high-performance, team culture.

Demonstrated leadership and people-management skills.

Medical

• Dental
• Employee Assistance Program
• Flexible Work Schedules (when possible)
• Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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