Help Desk IT Support / Technical Support

Job Title: Help Desk Analyst
Location: Washington, DC

Description

The candidate should demonstrate strong technical knowledge and experience with M365 applications, Active Directory, Microsoft Teams, Client Desktops/Laptops/Tablets, and Microsoft Windows 10/11.

The successful candidate will be expected to interface with internal customers and various technical support teams.

The demonstrated ability to follow standard operating procedures and processes is essential.

The contractor may be tasked to perform supervisory or lead analyst roles as delegated by the Help Desk Manager or Supervisor.

Requirements

At least seven years of overall IT experience, including a minimum of five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.

At least two years’ experience in desktop/laptop troubleshooting or operations support.

Excellent written and oral communications are required as this position will interface with clients via phone and e‑mail. Demonstrated ability to concisely summarize and document client issues is required.

At least five years supporting Microsoft Windows 10 and 11 operating systems.

At least 3‑5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.

Strong Level 1 network and VPN diagnosis and troubleshooting skills.

Knowledge of iPhone or similar smartphone support.

Demonstrated analytical and problem‑solving skills.

Strong interpersonal and communication skills who can work with people at various levels of the organization.

Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

Education

BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.

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