Head of Client Support Services

The Dining Services Director plans, organizes, develops, and directs the overall operations of the Dining Services Department, providing all residents with the best experience in hospitality and nutritious meals, in accordance with all laws, regulations and Century Park standards. Must have high school diploma or equivalent

Must have 2 years' dining services management experience with 1 year prior experience in senior living

Graduate of A.D.A. approved course in food services OR certification in the culinary field preferred

Administrative and Planning Duties

Plans, develops, organizes, implements and evaluates dining services goals, policies and procedures

Plans written menus at least 30 days in advance of preparation/serving dates involving resident preferences

Interviews new residents to welcome, acquire food preferences, allergies and special requests

Holds monthly Food Committee with residents to ensure resident satisfaction in dining services

Develops system to track resident’s dietary needs/preferences and monitors for changes

Confers with dietitian to ensure menus and department policies conform to nutritional standards

Continually upgrades knowledge of dietary management and nutrition to benefit community’s services

Collects all guest and visitor payments and forwards to business office

Represents dining services team at resident council meetings for feedback

Kitchen and Dining Room Duties

Inspects kitchen for compliance with state and county regulations including sanitation, food storage, record keeping, food temperatures, portion sizes and chemical usage/storage

Orders food, supplies and equipment for food preparation and service

Develops prep and pull lists to maintain food quality and consistency

Reviews all deliveries for quality, proper amounts and pricing

Ensures communication and teamwork between kitchen staff and servers

Visits with residents in dining room during dinner meal at least four evenings per week

Serves as an effective role model and maintains an approachable management style

Must enjoy serving seniors

Must demonstrate excellent customer service and hospitality

Must work efficiently and effectively with little to no supervision

Must demonstrate effective written and verbal communication skillsMust be proficient in computer skills (e.g., Excel, Word, internet based ordering systems, email)

Must reasonably accommodate resident preferences in dining services

Must be able to receive and resolve complaints graciously

Must visit with residents in the dining room during dinner meal at least 4 evenings per week

Maintains confidentiality of all proprietary and/or confidential information

Must understand and follow company policies including harassment and compliance procedures

Displays integrity and professionalism by adhering to Century Parks' Code of Ethics and completes all required compliance training

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents.