Part Time Help Desk/Technical Support
Koniag Information Security Services, LLC
Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.
Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
Working knowledge of and experience working with local and secure networks.
Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
Familiar with decommissioning of Army assets and Lifecycle Management SOPs.
Secret Clearance required
Our Equal Employment Opportunity Policy
The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. Equal Opportunity Employer/Veterans/Disabled.J-18808-Ljbffr Koniag Information Security Services, LLC
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