Head of Project Management and Client Services - Remote

The Customer Onboarding Project Manager is responsible and accountable for the effective project management to implement all new and existing business, along with implementing process solutions of all levels of complexity into Delta Dentals' systems and processes.The Customer Onboarding Project Manager is responsible for the effective project management to implement all new and existing business, along with implementing process solutions of all levels of complexity into Delta Dentals' systems and processes for the line of business.
Acts as key partner to the line of business during customer onboarding: understands strategic goals, customer needs, and business objectives, and liaisons between the line of business and cross-functional partners
Plans, documents and executes all phases of the customer onboarding project lifecycle, including scope management, requirements management, work breakdown schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners
Leads implementation kickoff meetings with cross-functional partners
Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and executive communications
Acts as an advocate for both the business and the customer by providing first-class service through expert development of the project management discipline
Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery
Lends subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional and technical, system-specific knowledge
Promotes change, process, and best practices to both the business and technical team members, providing training for the project management discipline

• 2+ w/Bachelor's degree
• 2+ years of demonstrated experience leading onboarding projects required.
• Ability to establish project goals and objectives that support the strategic plan.
• Proficient in Microsoft Office applications.
• Proficient in project planning and lifecycle development.
• Ability to effectively identify and manage project risks.
• Demonstrated strong customer and service focus.
• Certified Project Management Professional (PMP)-PMI. The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• tuition reimbursement; Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Please note, Delta Dental will not sponsor applicants for work visas for this position.
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