IMMEDIATE HIRE - Client / Customer Service Rep

Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.

Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.

Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.

Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.

This position requires a high level of customer service communication and care.

When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.

Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.

Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees.

Successfully navigate multiple computer systems and applications simultaneously.

When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.

Ability to cross-train and assist in other departments or projects at your manager's request. Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is available at this link or upon request.