Head of Operations & Business Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description What this job involves - The Mission Critical Operations Manager is responsible for overseeing day to day infrastructure operation, including maintenance. May have responsibilities for corporate real estate tasks and activities, but the primary focus and responsibility is the computer room(s) and critical infrastructure areas. Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues. Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements. This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems. Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance. Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. – Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes). Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Able to provide feedback and input to capital construction project process including commissioning. Implementation and management of Preventative Maintenance Program as directed by the client. Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. Proficient in computer applications and software such as MS Office and email. Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities. Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams. Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols. Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics. Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic) Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management. Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility. Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc. Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding). Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately. Potential travel requirements depending on geographic responsibilities. Candidate must possess and maintain a valid state driver’s license, and perform Vehicle Safety Inspection Physical Requirements: Lift up to 80 lbs Perform various physical tasks in diverse conditions Available for on-call work Desired Experience and Technical Skills - Required: 6 years () experience in facilities operations, maintenance, and engineering management and supervision. High School diploma or GED equivalent or technical training/degree. Systems Maintenance Administrator, Facility Management Administrator, Real Property This position does not provide visa sponsorship. Location: On-site –Kansas City, KS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io . Accepting applications on an ongoing basis until candidate identified.