Paralegal **Urgent**

TRAKAmerica is a national leader in accounts receivable management and outsourcing, partnering with many of the country’s largest financial institutions. We are expanding our Legal team and have an immediate opening for an intellectually curious ** Paralegal ** who thrives in fast‐paced, detail‐driven environment and takes pride in producing high-quality work. This position is eligible for an annual performance-based bonus.

** This role serves as a critical intersection point between the company’s nationwide network of law firms and collection agencies, internal operational teams, and external clients. In addition to traditional paralegal and case‐handling responsibilities, this role emphasizes data analysis, process management, remediation and investigative problem‐solving. The individual will analyze data flows, identify breakdowns in data transfers or process execution, research governing process guides and client manuals, and drive resolution strategies tailored to the specific facts and circumstances of each matter.

This is an exempt position since it requires the individual to undertake nonmanual work directly related to the Company’s primary business operations, perform significant legal analysis and research, make recommendations of a legal nature and resolve legal issues, exercise a high level of independent judgment and discretion and, at times, supervise other individuals.

** Act as the primary interaction point for inbound claims received through automated intake and workflow systems.

Investigate the underlying circumstances giving rise to each claim, including legal, operational, procedural and data‐related factors.

Investigate breakdowns in data transfers, system integrations or specific process points, recognizing that root causes may vary based on client, jurisdiction or operational context.

Monitor claims against defined SLAs, contractual commitments and internal performance benchmarks.

Research and interpret process guides, client manuals, contractual provisions and internal policies to support accurate decision‐making.

Perform limited legal research and analysis to investigate case law, statutes and legal precedents during case management.

Clearly communicate investigative findings, recommended resolution paths and status updates in writing and verbally.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Ability to collect and analyze relevant data, legal documents and case law to provide summaries and analysis

Ability to develop a strong understanding of client-defined processes and data flow requirements

Ability to recognize urgent matters and escalate when necessary

Strong interpersonal, organizational, planning and decision-making skills

Strong computer skills using Windows 7, Microsoft Office 2016, Excel, Outlook, and Word. Associates degree, certificate in paralegal studies or a minimum of two years of relevant legal experience.

a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including, criminal background check, credit check and drug testing (to the extent permitted and in accordance with applicable law).