FULL-TIME ADMINISTRATIVE PROFESSIONAL

Voluntary Life Insurance

• Short and Long Term Disability
• Medical, Dental and Vision
• Training & development
• We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. Our employees have extensive training to provide a professional experience every step of the way. To joyfully provide comfort and peace-of-mind for our customers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. Generator Supercenter is seeking a Full-time highly organized and detail-oriented administrative assistant to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Manage and schedule installations from start to end.

Customer Service & Billing:

Answer inbound calls and assist customers with inquiries.

Set up and manage automatic billing cycles for service contract customers.

Handle customer escalations and provide effective resolutions.

Collect deposits and collect different payment plans.

Operations & Reporting:

Organize and track service parts and materials to ensure availability.

Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.

Manage payroll hours for all employees.

Project Oversight & Financials:

Track projects from sales through completion, ensuring all deadlines are met.

Collect payments due upon project completion.

Excellent communication and customer service abilities.

Experience handling customer escalations professionally.

Proficiency in scheduling software and route optimization tools is a plus.

Knowledge of generator installation and service processes is preferred.

We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.