Head of Operations & Business Management

Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. Job Summary Responsible for day-to-day safe and efficient operation of into-plane and GSE fueling operations, including activity scheduling, manpower planning, fuel quality audits, budgeting/forecasting, and performance management. The incumbent is also responsible for ensuring that customer service standards are met, and contract services are performed.

Your activities Actively (through subordinate staff members) maintain a safe and efficient operation to effect operational efficiency and economy.

Accountable for ensuring customer standards are met and contract services are performed.

Ensures that company safety and health policies are enforced.

Customs, airport authority and Company rules and regulations are complied with.

Ensures compliance with ATA 103 Fuel Quality Control Specification, NFPA 407 and FAR Part 139.321.

Through subordinate staff members monitors time and attendance tracking and manages staff to reduce dependence on overtime.

Liaise regularly with all customers, airport authority and governmental agency representatives.

Coach/counsel, discipline employees who violate company policy.

Confers with branch administrative personnel and reviews activity, operating and sales reports to determine adequacy of services or determines changes as required.

Achieve location, employee and aircraft incident/accident KPIs.

Achieve location on-time performance KPIs.

Achieve location financial performance KPIs.

Minimum of eight years into-plane experience, with five years in a management role required.

Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to solve practical problems and deal with a variety of abstract and concrete variables.

Thorough knowledge and work experience with Windows Office programs including Word, Excel, Power point

Dental insurance

Health insurance

Life insurance

Retirement plan

Tuition reimbursement

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

J-18808-Ljbffr Swissport International AG