Head of Operations Management (m/w/d)

The Operations Supervisor is responsible for overseeing daily warehouse operations and leading a team of Inventory Analysts, Pickers, Packers, and Warehouse Associates to ensure operational efficiency, inventory accuracy, and safety compliance. This role provides direction, accountability, and problem-solving support across all shift activities, while driving quality, process consistency, and performance standards. The Warehouse Supervisor partners closely with management and cross-functional departments to ensure smooth workflow, timely shipments, and accurate inventory control.Oversee and ensure daily inventory accuracy, including reconciliation of variances and resolution of discrepancies.Lead, train, coach, and monitor Inventory Analysts, Pickers, Packers, and Warehouse Associates on operational procedures and performance expectations.Drive accountability for productivity, quality standards, and adherence to company policies.Enforce safe operation of forklifts and material handling equipment in compliance with OSHA and company safety standards.Monitor workflow throughout the shift to ensure tasks are completed accurately and on time.Ensure timely communication with upper management and cross-functional departments regarding operational needs, issues, or delays.Complete and review daily operational and performance reporting.Ensure adherence to all GMP, Quality, Safety, and Performance policies and standards.Oversee receiving operations, including verification and tracking of incoming shipments.Supervise outbound shipping processes to ensure accuracy and timeliness.Monitor proper handling, tagging, labeling, and storage of merchandise according to company procedures.Oversee proper boxing, wrapping, and packaging of merchandise in compliance with established standards.Manage damaged, impaired, or returned merchandise documentation and resolution processes.When necessary, operate material handling equipment (stand-up lift, reach forklift, or other warehouse equipment).Oversee accurate data entry and reporting within inventory and logistics software systems.Promote a positive, team-oriented work environment focused on continuous improvement and operational excellence.+Monitor driver status throughout the day and adjust dispatch plans as conditions change (delays, breakdowns, customer changes, etc.).Serve as a primary point of contact for drivers during assigned shifts.Associates or Bachelors degree in Supply Chain, Logistics, Business Administration or related field preferredRelevant certifications (e., OSH, Lean Six Sigma, APICS/CPIM) preferred.ExperienceMinimum of 5+ years of progressive experience in warehouse or distribution center operations.Demonstrated experience managing Inventory Analysts, Pickers, Packers, and Warehouse Associates in a high-volume environment.Prior experience with performance management, coaching, and employee development.3+ years of experience with inventory control, cycle counting, and variance reconciliation processes.Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas, reporting).2+ years of forklift and material handling equipment operation experience; Experience working with Warehouse Management Systems (WMS) and ERP systems required.Knowledge, Skills, & AbilitiesStrong communication skillsProficiency with inventory and warehouse management systems

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