Head of Sales & Marketing

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. This position has strong advancement opportunities.

About the Opportunity

The Sales & Marketing Assistant is responsible for assisting the Director of Sales & Marketing in actively acquiring and managing short- and long-term leads. These responsibilities include handling all telephone, walk-in, and inbound mail inquiries; qualifying prospects; converting qualified leads to tours; converting tours to deposits; and, assisting with move-ins in accordance with established procedures. The Sales & Marketing Assistant is also responsible for the entire move-in process until the contract is executed by the Executive Director as well as the smooth transition of a new resident into the community. The Sales & Marketing Assistant will maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects. Reports to: Executive Director.

Responsibilities:

Greet and assist residents, families, guests, staff and visitors at the reception desk and respond appropriately to all inquiries about the community.

As directed, handle all inbound telephone, walk-in and mail inquiries including completing the inquiry information form, entering inquiry information and follow-up correspondence.

Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process.

Give community tours as a backup to the Director of Sales & Marketing and provide marketing information in accordance with the marketing process.

Follow-up with all qualified inquiries in a timely manner. Coordinate inquiry follow-up activity with Director of Sales & Marketing.

Qualifications:

Associates Degree preferred

One (1) year experience in a sales administrative support role working in assisted living / long-term care industry involving customer service

Enjoys working with the senior population

Strong verbal and written communication skills

Excellent telephone etiquette

Consummate people skills. Demonstrates talent at interacting effectively with all types of people

Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.

Proficient organizational skills and must be detail oriented

Ability to solve problems

Can define own role, take on responsibilities, and manage priorities with minimal guidance

Projects a professional and polished image that inspires confidence and trust

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V