Secretary - Radiology School

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary We have an exciting opportunity to join our team as a Faculty Group Practice Secretary I Intake/Scheduler.

The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities Greets patients professionally both in person and on the phone

Promotes a positive patient experience throughout all patient interactions in person or by phone or other media

Maintains office inventory and equipment by anticipating supply needs and expediting supply orders

Administrative Responsibilities Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.

Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance. .

Gathers all patient demographic related data and materials from patients and/or their representatives. Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uplading outside documents- results, records, forms, etc. Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documentsReports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution

Answers phone calls and requests in a professional and patient friendly manner.

On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Refers them, when necessary, to senior level staff or billing representative.

Releases medical records in accordance with HIPPA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10 day timeframe.

Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.

Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.

Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.

Minimum Qualifications To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Preferred Qualifications Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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