Head of HR and Talent Development

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives.
The Talent Management & Development team delivers processes and programs which engage, develop, and retain organizational talent. Our team delivers talent solutions which enable leaders to assess, develop, engage, and progress every employee to optimize individual and organizational performance. Through these efforts, our strategic goal is to build a robust and diverse pipeline of future leaders, with the right capabilities to thrive in leadership roles and create competitive advantage for DTCC, now and in the future.
The Senior Associate, Performance Management & Employee Engagement, is responsible for designing, executing, and continuously improving core talent processes that drive a high-performance, engaged workforce. This role ensures consistent, meaningful performance conversations, strengthens employee experience insights, and translates data into actionable strategies that align with enterprise priorities.
Performance Management Execution & Enhancement
Lead end-to-end performance management cycles (goal setting, career conversations, mid-year, year-end), ensuring strong adoption and consistency across the organization
Operationalize performance frameworks aligned to business goals and Leadership Expectations (e.g., "what" and "how" performance criteria)
Support calibration processes and ensure fairness, transparency, and quality of performance ratings
Develop tools, templates, and guidance to enable effective manager-employee performance conversations
Determine a communication strategy for the performance process and partner closely with the communications team to execute
Identify and implement process improvements to enhance clarity, efficiency, and employee understanding

Equip managers with resources, training, and coaching to improve the quality of feedback and performance discussions
Drive adoption of best practices in goal setting, career conversations, development planning, and continuous feedback
Design and facilitate information sessions to employees and people managers to bring awareness to the enterprise tools and resources
Partner with HRBPs, Employee Relations, and business leaders to address performance-related challenges and elevate capability
Partner closely with the Talent Development team on the resources and tools that managers need during the talent lifecycle and ensure these are built into the manager upskilling programs

Employee Engagement Strategy & Insights
Lead enterprise engagement survey cycles (design, launch, analysis, and action planning)
Analyze engagement data to identify trends, risks, and opportunities at enterprise and segment levels
Data, Analytics & Reporting
Develop dashboards and reporting frameworks to monitor performance outcomes and engagement trends
Partner closely with HRBPs on the year-end Ratings Calibration process, providing accurate data and staying abreast of changes
Synthesize qualitative and quantitative data into clear, executive-ready insights
Ensure data integrity and alignment across performance, engagement, and broader talent metrics

Stakeholder Management & Governance
Serve as a key liaison across People Development, HRBPs, and business leaders
Maintain governance and documentation for performance and engagement processes

**Minimum of 6 years of experience in talent management, HR, or organizational effectiveness
Experience supporting performance management processes and/or employee engagement programs
Strong analytical skills with ability to translate data into actionable insights
Proven ability to manage complex, cross-functional processes
Strong communication and stakeholder management skills
Ability to partner, coach, and develop junior team members in an agile environment without direct / formal authority
Process Excellence: Ability to design and improve scalable talent processes
Data-Driven Decision Making: Comfort working with engagement and performance data
Data and Story-Telling: Strong analytical and strategic thinking skills, with the ability to interpret data, identify trends, and apply insights
Delivers high-quality outcomes in a fast-paced environment
Works effectively across People Development and business stakeholders
Experience navigating Human Capital Management systems and ability to troubleshoot system issues
Project Management: Demonstrated strength in project management, leading multiple complex initiatives simultaneously while maintaining strong organizational skills, prioritization, and execution discipline
Highly proactive, flexible, and comfortable working in a fast‑paced, evolving environment, consistently driving productivity and delivering high‑quality results
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.