Head of Operations Management (m/w/d)

Employment Type: Full-Time
Schedule: Monday - Friday
On Call Weekends: As Needed
Citadel Security USA is looking for an experienced Operations Manager to help lead day-to-day operations across assigned accounts. This position is responsible for keeping staffing, scheduling, employee readiness, compliance, and service expectations aligned with operational requirements.
The Operations Manager works closely with field officers, supervisors, recruiting, and District-level leadership to resolve issues, maintain coverage, and support consistent execution. Direct daily operational activities for assigned accounts and teams.
Coordinate with supervisors and field personnel when operational concerns arise.
Review service performance and address issues that require corrective action.
Help implement changes to procedures, staffing plans, and operational processes.
Review schedules for coverage, accuracy, overtime, vacancies, and other labor concerns.
Monitor labor usage and identify scheduling concerns that may affect operations.
Compliance & Employee Readiness
Maintain working knowledge of applicable state and local licensing requirements.
Support ongoing workforce readiness and compliance with company procedures.
Support training and development efforts for supervisors and field employees.
Help identify recurring performance issues and coordinate appropriate follow-up.
Encourage consistent performance and accountability across assigned teams.
Equipment & Company Property
Monitor the availability of uniforms, equipment, and other assigned operational resources.
Coordinate replenishment and replacement requests with appropriate internal departments.
Maintain accountability for company-issued equipment and property.
Client Service & Quality Control
Support day-to-day operational communication for assigned accounts.
Conduct field reviews and operational visits when needed.
Evaluate staffing, professional appearance, documentation, and compliance with established procedures.
Provide timely updates to the District Manager regarding staffing, employee matters, operational performance, and client concerns.
High school diploma or GED required.

• 3-5 years of supervisory experience in private security, law enforcement, military, or a related field.
• Working knowledge of applicable state and local security licensing requirements.
• Associate's degree or higher in Criminal Justice, Business Administration, Management, or a related discipline.

Background managing contract-based services or operations across multiple locations.
Experience using scheduling, workforce management, or timekeeping systems.
Experience maintaining employee credentials or compliance records.
Familiarity with operational inspections, audits, or quality assurance processes.
Operational planning and organization
Performance and service monitoring
Compliance and credential tracking
Ability to manage changing priorities

This role provides an opportunity to take an active part in workforce coordination, operational planning, quality assurance, and account support. The Operations Manager serves as an important connection between field teams and District leadership, helping ensure operational challenges are addressed promptly and service expectations remain consistent.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.