Head of Sales Management

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

Job Responsibilities Staff Management and Leadership

Meet and exceed established location sales quotas

Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures

Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers

Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community

Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws

Approve all discounts offered to customers

Prepare reports that demonstrate compliance with financial controls

Operations Support Maintain all marketing materials, training manuals, sales equipment and other sales supplies

Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies

Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure

Ensure compliance of sales practices with federal, state/provincial and local regulations

Minimum Requirements Education High school or equivalent Bachelor’s degree preferred

Experience Sales experience not required Sales Counselor and sales supervisory experience preferred Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications Knowledge of Customer Relationship Management systems a plus Ability to maintain confidentiality Ability to work beyond standard business hours when necessary to service customers Ability to set goals for employees that are challenging but achievable

Short-Term Disability

Long-Term Disability

Life Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan with Company match

Employee Assistance Program

Sales

As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

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