Healthcare Administrative Professional

Administrative Assistant
A caregiver in this position works days| 8:00am-5:00pm| M-F| no holidays.

Join client's Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Client has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular and thoracic diseases and provides the highest level of patient care, innovative treatments and a welcoming environment to all.
The Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries.
The position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Administrative
Respond to provider's emails and manage staff out-of-office arrangements.
Schedule meetings, manage travel and reimbursement processes, and assist with
Offer IT assistance.
High School Diploma or GED

• 3 years of administrative assistant experience in a professional setting OR Associate Degree or Bachelor's Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Typing proficiency of with accuracy

~ Follows standard precautions using personal protective.