Veterinary Front Desk Receptionist Full Time

Veterinary Receptionist

Receptionists

Employment Type: Full Time

At Wilkes County Veterinary Services , we proudly serve the pets and people of our community with compassionate, personalized veterinary care. As our practice continues to grow, we are looking for a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our team and become an important part of the client and patient experience. If you enjoy working with people, love animals, and thrive in a busy veterinary environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team. Our Client Service Representatives are often the first and last impression of our practice. You will play a key role in creating a welcoming, organized, and efficient experience for every client while helping our medical team provide excellent patient care. Because we are a mixed animal veterinary practice , our front desk team supports a diverse range of patients and clients. You'll interact with pet owners, coordinate appointments, communicate with our medical team, and help keep the hospital running smoothly throughout the day.

Greet clients and their pets warmly, check patients in and out, and create a friendly, professional front-desk experience.

Manage Phones and Communication: Answer multi-line phones, respond to client questions, take accurate messages, and communicate important information to the veterinary team.

Coordinate wellness, sick, surgical, follow-up, and other veterinary appointments while helping maintain an efficient daily schedule.

Support a Mixed Animal Practice: Communicate professionally with clients seeking care for a variety of animal species and help direct questions or concerns to the appropriate team member.

Explain routine services, vaccinations, medications, preventative care recommendations, and post-visit instructions while knowing when to involve a veterinary professional.

Estimates and Payments: Prepare and review estimates, process payments, create invoices, and communicate financial information clearly and compassionately.

Medical Records: Patient and Appointment Follow-Up: Assist with appointment confirmations, reminders, medical follow-ups, prescription requests, referrals, and other client communications.

Team Collaboration: Work closely with veterinarians, veterinary technicians, veterinary assistants, and management to ensure excellent patient care and a smooth client experience.

Reception Area and Hospital Support: Help maintain a clean, organized, professional, and welcoming front-desk environment.

Handle Sensitive Situations: Provide calm, compassionate, and professional service when clients are worried, emotional, or navigating unexpected veterinary expenses or medical concerns.

Previous customer service, client service, receptionist, or front-desk experience required

Previous veterinary, animal hospital, medical office, or healthcare experience highly preferred

High school diploma or GED required

Comfortable using computers, scheduling software, electronic medical records, and multi-line phone systems

Ability to multitask and prioritize in a fast‑paced veterinary environment

Compassionate toward animals and empathetic toward their owners

Comfortable discussing estimates, payments, and financial information with clients

Ability to work effectively as part of a collaborative veterinary team

Willingness to learn and develop additional knowledge of veterinary medicine and client service

Monday - Friday: 8:00 AM - 5:30 PM

Rotating Saturdays: 8:00 AM - 12:30 PM

Sunday: Closed

Full-time schedule with consistent availability during clinic operating hours

Full-time team members are eligible for a comprehensive benefits package and career-development opportunities, including:

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Holidays

Employee Assistance Program (EAP)

Employee Discounts on Veterinary Services and Pet Care

Professional Development and Training Opportunities

Tuition Reimbursement Opportunities

Opportunities for Career Growth Within Veterinary Medicine

Supportive training and onboarding to help you succeed in your role

Why Join Wilkes County Veterinary Services?

Join a close-knit veterinary team that genuinely cares about its patients, clients, and one another.

Work in a mixed animal veterinary practice where every day brings something different.

Build valuable experience in veterinary reception, client service, animal health, and practice operations .

Develop your knowledge of veterinary medicine while working alongside experienced veterinary professionals.

Become part of a team where your work at the front desk directly contributes to excellent patient care.

#