Customer Service Officers

Service Advisor

Capitol Toyota is seeking a Service Advisor to join our team! The Service Advisor is the dealership's front-line customer relations and service sales representative. The essential job functions include satisfying customer and vehicle related concerns, meeting predetermined service sales objectives, and thoroughly & accurately performing designated administrative activities.

Why Capitol Auto Group: As members of the Capitol Auto Group family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun, and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

7 paid holidays

• Employee Assistance Program (EAP)
• Health, dental, vision, disability & life insurance
• Company paid life insurance
• Minimum 2 years' experience as an automotive service advisor

Proven success to sell the maintenance services due on a customer's vehicle

A high level of motivation for customer satisfaction and team building – all with a customer focused attitude

Vision: To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Committed to being a respectful corporate citizen through personal service or financial contributions.

The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It's everyone's responsibility to support and advocate the information.

• Protecting the assets of CAG is the responsibility of every employee.
• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. "Never lose a customer. Whoever receives a complaint will own it. Use proper vocabulary such as, "Good morning", "I'll be happy to." 10-foot rule – Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
• User proper telephone etiquette and use social media appropriately.
• Take pride and care of your personal appearance.
• Treat customers and fellow employees with courtesy and respect.
• Look for opportunities to create loyal customers…"To see is to sell."

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.