FULL-TIME ADMINISTRATIVE PROFESSIONAL

Administrative AssistantThe South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an energetic, motivated, and dependable individual with excellent customer service and administrative skills to serve as an Administrative Assistant at the Inglewood One Stop. This position will provide front-office assistance to customers, visitors, staff, and community partners while also supporting the Case Management Department with a variety of administrative tasks.The ideal candidate will demonstrate initiative, manage time effectively with or without direct supervision, and work collaboratively and positively with individuals from diverse professional, cultural, and ethnic backgrounds. The successful candidate must possess good communication, customer service, and organizational skills and be able to remain professional and efficient while managing multiple responsibilities in a fast-paced environment. This position plays an important role in supporting departmental operations and contributing to the organization's goal achievement.Essential duties and responsibilities include:Providing front-office and general administrative support.Greeting and assisting walk-in customers, visitors, community partners, and other stakeholders courteously and professionally.Answering and routing incoming telephone calls, responding to general inquiries, and providing information regarding program eligibility, services, and available community resources.Coordinating meetings and related logistics, including reserving and scheduling conference rooms, training rooms, and other shared spaces; preparing meeting materials; ordering refreshments; and picking up food, beverages, supplies, or other items as needed.Providing administrative support to the Case Management Department and assisting with case management-related projects, programs, and activities.Preparing letters, reports, requisitions, forms, and other documents using Microsoft Word and other applicable software.Establishing, organizing, and maintaining accurate client, program, and project files.Entering and updating client follow-up, exit, and other program-related information in designated data systems.Collecting, reviewing, tracking, and organizing program timesheets and related documentation.Ordering, organizing, and maintaining office supplies, materials, and inventory.Providing excellent customer service to clients, staff, partners, employers, and other stakeholders.Collaborating with SBWIB, Inc. staff and departments in support of program and organizational goals.Maintaining the confidentiality of client, employee, and organizational information.Providing additional administrative support and performing other related duties as assigned.Requirements include:High school diploma or equivalent required; associate degree preferred.Minimum of two (2) years of administrative, customer service, or program support experience in a professional setting, preferably within workforce development, social services, or a related environment. An equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities required to perform the position may be considered.Demonstrated ability to work effectively with diverse populations while maintaining professionalism, empathy, and cultural sensitivity.Proficiency in Microsoft Office Suite and the ability and willingness to learn internal systems and software.Demonstrated dependability, promptness, punctuality, and professionalism.Commitment to maintaining confidentiality and adhering to ethical standards.Excellent time-management and organizational skills, including the ability to manage multiple priorities, work effectively under pressure, and meet established deadlines.Must successfully pass all required background and reference checks as a condition of employment.Must comply with all organizational safety policies, procedures, and applicable working conditions.Valid California Driver's License, reliable transportation, and current vehicle insurance are required.Role expectation includes:Effective performance in this role requires consistent on-site attendance to provide front-office and administrative support, answer telephone calls, assist walk-in customers, support daily office operations, and respond to the needs of staff, participants, and other stakeholders. The position also requires providing administrative assistance to the Case Management Department under appropriate supervision, including learning departmental workflows and developing proficiency in applicable program, compliance, and documentation requirements. These responsibilities are essential functions of the position and cannot be modified or removed without materially altering the nature of the role. Individuals accepting this position acknowledge their ability to perform these duties as described.Working conditions include:This position requires flexibility and adaptability in response to applicable public health and workplace safety requirements. Employees may be required to use protective equipment and follow safety protocols established by SBWIB, Inc. or mandated by city, county, state, or federal authorities.Must be able to manage time effectively, work well under pressure, and meet deadlines associated with grant-funded deliverables, staff requests, and participant needs.Work is performed primarily in an office environment and requires extended periods of sitting and computer use, as well as periods of walking, standing, occasional lifting, bending, reaching, and filing.Occasional local driving may be required to pick up refreshments, supplies, or other items in support of meetings, office operations, and assigned activities.Salary and benefits include:This is a full-time, nonexempt position scheduled to work 40 hours per week. The starting hourly wage is $21.42–$24.45, commensurate with qualifications and experience. SBWIB, Inc. offers a comprehensive employee benefits package that includes an employer contribution of 75% toward employee-only medical, dental, and vision coverage; paid sick leave; vacation leave; paid holidays; and a competitive 401(k) retirement plan. Full-time employees are eligible to participate in the health benefits package after completing 60 days of employment.As a qualifying nonprofit employer, employment with SBWIB, Inc. may qualify eligible employees for the federal Public Service Loan Forgiveness (PSLF) Program. The U.S. Department of Education determines eligibility for loan forgiveness and is subject to the employee meeting all applicable program requirements.