Administrative Professional (part-time or full-time)

Administrative Assistant - Hoover Met Complex

Full Time - Non Exempt

ADMINISTRATIVE ASSISTANT- Hoover Met Complex

ADMINISTRATION

FULL-TIME (NON-EXEMPT)

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. The Administrative Assistant oversees RV Park operations, including reservations, guest service, billing reconciliation, and special events. This role also manages Guest Services by hiring, scheduling, and training part-time team members, while providing administrative support to the General Manager and department leaders as needed.

Promote the Hoover Met Complex RV Park to generate maximum usage and revenue of the facility

Manage RV Park reservations, guest communication, and customer service

Process RV guest payments, reconciliations, and refunds

Use and maintain proficiency in Campspot reservation software

Support in the hiring process, training, developing and scheduling guest service team members

Coordinates and provides "Guest First" training to ensure courteous and friendly first-in-class service to all guests

Maintain front-of-house standards and enforce venue policies and procedures

Professionally resolve guest concerns and complaints and/or direct to appropriate Manager

Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue front entrance and lobby cleanliness

Know and enforce the venue policies and procedures

ADMINISTRATIVE DUTIES:

Provide administrative support to the General Manager and department leaders

Manage office supply orders

Responsible for evaluating and coordinating office supply orders

Serve as Manager on Duty as assigned

Flexible schedule, including nights, weekends, holidays, and extended hours, with reliable attendance

Strong customer service, organizational, and detail-oriented skills

Customer service and cash handling experience preferred

May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend

Will be required to operate a computer

Facility has intermittent noise

The Sports Facilities Companies