Receptionist/ Customer Support / Front desk

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Under the general supervision and direction of the City Recorder’s Office, performs a variety of reception and customer service duties; and provides general information and assistance to the public. Serve as initial contact/resource person for City Hall reception desk; Provide excellent customer service with strong communication, organizational and time management skills
Answer and direct a high volume of phone calls, related to City services. Respond to complaints and requests for information and assistance; interpret and explain regulations, procedures, policies, systems, rules, and precedents in response to inquiries and complaints from the public, City staff, representatives of other organizations, and others; Assist with data entry of utility payments
Provide technical assistance to citizens regarding department policies, procedures, services, and operations
Provides administrative support to the Administrative Services Department
Education: High school diploma or GED.
Experience: One year of customer service, office support or office administrative assistant experience. Spanish speaking highly desirable.
English usage, spelling, vocabulary, grammar, and punctuation.
General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
Modern office procedures, methods, and equipment including computer equipment.
Operating modern office equipment including computer equipment and software.
Maintaining a congenial working relationship with public, staff, and other agencies.
Communicate effectively both verbally and in writing.
Maintain a positive, professional, and empathetic attitude toward customers at all times.
Maintain confidentiality of documents and information.
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening.
Individual Contributor Job Exempt from Overtime: