Service / Help Desk / Technical Support

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This individual will help ascertain the nature of the support request, resolve issues where possible, and elevate to the appropriate work group, when necessary. The technician will be responsible for documenting all work in the customers service management system.

Receive and conduct inbound/outbound calls providing technical support to the customer .

Communicate well with Executives, Managers, Peers, and Customers.

Work in hybrid multi-location operations team administering existing production environment.

Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System

Direct/ Lead weapons system configuration, preventative maintenance, issues, and inspections

Manage and operate multi-user computer systems, including coordination with network engineers

Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency

Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization and ongoing management

Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detail instructions for operations to perform those activities in production

Support tickets and manage incidents, service requests, and problems through their full life cycle.

Perform incident analysis to determine possible cause and potential fix.

Develop, implement, and monitor policies and standards for allocation related to the use of computing resources

Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity

Document status updates and communicate to necessary parties.

Document troubleshooting steps and knowledge articles for Help Desk teams.

Bachelor’s degree and a minimum 2 years of experience in Windows System Administration, additional years of experience will be considered in lieu of degree or a masters.

Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].

Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.

Proven knowledge with Microsoft Exchange, SharePoint, or M365.

Familiar with solving simple, routine technical problems following established procedures and policies.

A US Citizen who can obtain a DoD secret clearance.

Familiarization with ServiceNow Platform.

Certified in Microsoft technologies.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Securing Your Data
Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., com automated system - never from free commercial services (e.g., If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at View email address on click.appcast.io you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.