Head of Product Management & Innovation

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
As a Product Manager for the Content Operations Platform, you'll lead the development of a next-generation platform that streamlines editorial workflows, integrates sophisticated content creation modules (including AI-driven tools), and provides real-time transparency into project status and health. This role is central to enabling operational excellence across global content teams by improving predictability, reducing risk, and accelerating delivery.
Operating within the Product Operating Model (POM), you will collaborate across Portfolio Management, Content Planning and Development, Global Production, and Engineering teams to build the vision and plan, validate opportunities, and ensure seamless integration with enterprise systems.
This is an ideal role for someone who thrives in complexity, enjoys crafting systems that simplify operations, and takes pride in enabling others to deliver outstanding content efficiently.
Enablement & Innovation

Define and own the vision and planning for the Content Operations Platform, ensuring alignment with long-term goals
Collaborate with Content Production, editorial and engineering management leadership to communicate strategy and objectives, then develop and improve products with your team, including technology and design.
Drive continuous discovery by synthesizing internal and external user insights, market research, and data analytics to identify unmet needs and emerging trends.
Champion innovation by guiding rapid prototyping, experimentation, and iterative development with design and engineering.
Integrate modules for content generation, including tools powered by artificial intelligence, into the editorial platform to support authoring and collaboration.
Design and refine workflow orchestration features for scheduling, permissions, and task prioritization.
Implement tools and features for risk and capacity management related to content delivery, enabling proactive alerts and mitigation strategies.
Deliver dashboards and reporting capabilities for operational visibility, predictive insights, and pattern analysis.
Establish success metrics and supervise product performance and user feedback to advise future improvements and strategic pivots.
Operate within a Product Operating Model (POM), aligning content operations, editorial, engineering, and vendor teams to deliver cohesive solutions.
Work closely with project contributors and engineering teams to write clear user stories, prioritize backlog items, and ensure timely, high-quality iterative releases.
Partner with external suppliers for platform components and with engineering leads and key team members for evaluating build vs. 5+ years in product management or related roles within organizations dedicated to innovation and development.

• Understanding of editorial workflows, content lifecycle, and structured authoring.
• g language models, prompt and context engineering), automation, and workflow optimization; Understanding of content management systems, digital asset management, and content delivery networks
• Experience with content workflow automation, metadata management, and content versioning systems
• Knowledge of content personalization, search systems, and recommendation engines
• Familiarity with content creation tools, authoring systems, and publishing platforms
• Understanding of educational technology domains and learning content requirements preferred
• Strong analytical and critical thinking skills, with the ability to make data-informed decisions
• Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
Individual Target$77,100.00 - $123,300.00 USD