Retail Store Department Head

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.
Supporting and overseeing all Logistics and E-Commerce operations.
Ensuring the product is set, in-stock, accurately priced and signed on the sales floor.
Directing on-floor work assignments and providing specific departmental training for all Associates.
Championing a culture where Associates love to work, and Customers love to shop; recognizing service behaviors and rewarding outstanding performance in partnership with Store Leadership Team.
Assisting in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Coaching and training Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-commerce processed and presentation standards.
Ensuring all receiving areas, equipment, and supplies are always clean, organized, and operational.
Setting all new floorplans/planograms in partnership with department Associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department Associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.
Acting as the expert of their assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
Ensuring compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.
Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
Skills to manage conflict, lead conflict resolution and hold others accountable.
Ability to quickly learn business acumen with appropriate training.
Ability to lead by example and enforce a high standard of Customer service.
High School Diploma or equivalent and retail experience preferred.
Ability to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. Ability to work a flexible work week, and work nights, weekends, and holidays depending on business needs.