Head of Configuration Management & Facilities

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The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Execute overall vision and leadership for the regional facilities team.
Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
Assist in development of training programs to increase team technical capabilities.
Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.
Support the Area Manager in the implementation of short and long-term projects for the client project.
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
Assist with the development and implement the annual management plan for the buildings within the area.
Oversee multiple facilities across the region of different functions.
Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
Maintain Site Configuration Management Documents and Project Documents - once project is handed over.
Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
Manage third-party contractors / vendors engaged in operating and maintaining properties.
Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain Sites using Service Level Agreements and key performance indicators.
Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
Client Relationship Management
Develop and maintain positive relationship with Client Branch Managers and Operations teams.
Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
Employee Management
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour.
Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.
Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Promote a culture of diversity and inclusivity for all team members.
Financial Management
Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
Bachelor's or Master's degree in business administration, engineering technology, architecture or related field is preferred.
A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams.
Strong organizational and management
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Computer proficiency in CMMS Supervisory Responsibilities
Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment.
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
Superior client relationship management skills.
Ability to plan and manage within budget and time constraints.
Strategic thinker with strong implementation orientation.
Basic understanding of commercial leases, contract documents and general accounting practices.
Familiarity with and understanding of various building systems.
Ability to multitask and work without direct supervision.
Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Strong collaborative management style
Ability to travel 10-20% of time to visually inspect in region sites and meet with JLL staff and Client representatives
On-site -Andover, MA, Northborough, MA, Waltham, MA
Personalized benefits that support personal well-being and growth:
Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Accepting applications on an ongoing basis until candidate identified.