Head of Sales & Business Operations

Industry/SectorNot ApplicableSpecialismCustomerManagement LevelManagerJob Description & SummaryThe OpportunityAs a Sales Operations Manager, you will play a pivotal role in our Customer Consulting practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and provide guidance to enhance customer experiences and drive business growth. Within our Sales Operations practice, you will specialize in consulting services that focus on customer sales and service strategies, analyzing engagement processes, and developing strategies to improve sales effectiveness and customer satisfaction.As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, embracing technology and innovation to enhance delivery.In this role at PwC, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. Responsibilities- Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth- Leading the development and implementation of customer sales and service strategies to improve sales effectiveness and customer satisfaction- Managing client service accounts and driving engagement workstreams by supervising teams and solving complex problems- Coaching and mentoring team members to leverage their strengths and deliver on client expectations- Utilizing business transformation and sales strategy skills to identify opportunities for revenue growth- Collaborating with team leadership to maintain quality, timelines, and deliverables- Implementing sales and operations planning to optimize market penetration and client prospecting- Facilitating cross-selling and upselling initiatives to maximize client value and service delivery- Engaging in strategic questioning and relationship building to support client needs and expectations- Embracing technology and innovation to enhance service excellence and operational efficiencyWhat You Must Have- At least a Bachelor's degree- At least 5 years of experienceWhat Sets You Apart- Demonstrating analytical thinking in complex sales operations- Utilizing business transformation strategies to enhance client engagement- Implementing sales and operations planning (S&OP) for improved efficiency- Excelling in sales strategy development and execution- Leveraging client prospecting skills to expand market penetration- Developing sales consulting techniques to optimize service delivery- Embracing technology and innovation to drive sales excellenceTravel RequirementsUp to 80%Job Posting End DateThe salary range for this position is: $99,000 - $232,000. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; disability; genetic information (including family medical history); veteran, marital, or citizenship status; PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: more about how we work: only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: TX-HoustonType: Full time