Head Of Quality Control & Quality Assurance

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Quality Control Manager Full Time Management PFPA, Washington DC, DC, US

5 days ago Requisition ID: 1057

Salary Range: $120,000.00 To $130,000.00 Annually

Position Summary Meritus Solutions Group is seeking a highly qualified Quality Control Manager (QCM) to support the Department of War (DoW) Pentagon Force Protection Agency (PFPA) Contract Security Officer Program throughout the National Capital Region (NCR).

The Quality Control Manager is responsible for developing, implementing, maintaining, and enforcing the contract Quality Control Program to ensure all contract requirements are consistently met or exceeded.

The QCM serves as the primary quality assurance representative for the contract and works closely with Government representatives, Program Management, supervisory personnel, and contract staff to identify deficiencies, implement corrective actions, monitor performance metrics, support audits and inspections, and drive continuous process improvement initiatives.

Responsibilities Develop, implement, maintain, and continuously improve the contract Quality Control Plan (QCP)

Ensure compliance with all Performance Work Statement (PWS) requirements, contract standards, and Government directives

Establish procedures for identifying, preventing, correcting, and preventing recurrence of performance deficiencies

Monitor operational performance across all contract locations within the National Capital Region

Conduct quality assurance inspections, audits, assessments, and compliance reviews

Track performance metrics and analyze trends affecting contract performance

Monitor staffing compliance and ensure security posts are staffed with fully qualified personnel

Evaluate employee performance against contractual requirements, post orders, and operational procedures

Develop and maintain quality assurance documentation, records, reports, and corrective action plans

Investigate service deficiencies and conduct root‑cause analyses

Track corrective actions through final resolution

Support Government Quality Assurance Surveillance Program activities

Participate in Government inspections, audits, and performance reviews

Coordinate with Program Management regarding operational improvements and quality initiatives

Prepare and submit required quality control reports and contract deliverables

Assist with turnover reduction initiatives and workforce performance improvement programs

Conduct periodic site visits and operational reviews throughout the contract area of responsibility

Monitor training compliance and employee qualification requirements

Recommend process improvements and industry best practices

Support contract transition, mobilization, and operational planning efforts

Maintain close coordination with the Contracting Officer Representative (COR) regarding quality‑related matters

Perform additional duties as assigned by Program Leadership

Minimum Qualifications Possess and maintain an active Top Secret / SCI Clearance

Be capable of obtaining and maintaining a Common Access Card (CAC)

Possess a valid Driver’s License

Successfully pass all Government background screening requirements

Demonstrate strong verbal and written communication skills

Demonstrate proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint

Demonstrate the ability to manage multiple priorities and projects simultaneously

Education One of the following is required:

Bachelor’s Degree in a related field

OR

ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Experience Requirements Applicants must possess:

Three (3) years of experience in quality control or quality assurance management supporting federal service contracts

OR

Experience developing, implementing, maintaining, and enforcing Quality Control Plans (QCPs)

OR

Experience supporting Department of Defense (DoD), Department of War (DoW), military, federal law enforcement, or similar high‑security operational environments

Preferred Qualifications Bachelor’s Degree in Business Administration, Quality Management, Public Administration, Criminal Justice, Security Management, or related field

ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Experience supporting large‑scale federal security service contracts

Experience supporting Quality Assurance Surveillance Plans (QASP)

Experience conducting audits and inspections in classified environments

Experience with continuous improvement methodologies

Experience supporting Government contract mobilization and transition activities

Knowledge, Skills & Abilities Develop and administer comprehensive quality management programs

Interpret and apply complex contract requirements and performance standards

Conduct inspections, audits, assessments, and compliance reviews

Analyze operational data and performance metrics

Develop corrective action plans and track implementation

Prepare professional reports, presentations, and Government deliverables

Communicate effectively with Government customers, management personnel, and contract employees

Exercise sound judgment and independent decision‑making

Manage multiple projects and deadlines simultaneously

Maintain confidentiality and operational security

Work is performed in Government facilities throughout the National Capital Region

Administrative and operational environments

High‑security federal facilities

Indoor and outdoor environments as operational requirements dictate

Travel between contract locations may be required.

Physical Requirements Sitting, standing, and walking for extended periods

Operating computers and office equipment

Reviewing documents and inspection reports

Conducting site inspections and facility assessments

Lifting and carrying materials up to 25 pounds

Travel throughout the contract area of responsibility

Reasonable accommodations may be made for qualified individuals with disabilities.

Compensation Salary: Competitive and commensurate with experience and contract requirements.

Medical Insurance

Vision Insurance

Prescription Coverage

401(k) Retirement Plan

Paid Time Off (PTO)

Benefits eligibility is subject to company policy and plan requirements.

Work Schedule This position supports a 24‑hour, 7‑day‑per‑week security operation.

Management personnel must be available to respond to operational issues, emergencies, Government inquiries, inspections, and contract performance matters outside of normal business hours when required.

Limited telework may be authorized in accordance with Government approval and contract requirements.

Equal Opportunity Employer Meritus Solutions Group is an Equal Opportunity Employer and maintains a workplace free from discrimination and harassment in accordance with applicable federal, state, and local laws.

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