Service Administrative Professional

AZDES - Administrative Assistant
Duration: Temp - 3 months
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

We are seeking an Administrative Assistant to join our team. The ideal candidate will have experience in switchboard operations, case coordination, and claimant support and a proven ability to manage scheduling, communications, and documentation with accuracy .
Operate the switchboard to answer, direct, and transfer calls, manage visitor check-ins, take messages, provide information, and maintain records.
Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide basic customer service.
Locate specialized doctors near claimants to complete Disability Evaluator requests and schedule consultative examinations (CE), including follow-up calls.
Print CE materials, assemble mailing packets, and transmit CE paperwork via fax to providers as needed.
Respond to inquiries from claimants, vendors, and other parties regarding claim status or transportation assistance, including mailing bus passes.
Contact claimants, attorney representatives, medical sources, and other parties as directed to assist claim adjudicators.
Conduct case development activities requiring analysis and judgment.
Proficiency with multi-line phone and switchboard systems, paging systems, and basic office equipment, including fax and printers.
Clear communication skills to interact with claimants, medical providers, hospitals, vendors, and attorneys.
Experience supporting case or claim processing in an administrative setting.
Experience in healthcare, disability evaluations, or government services environments.
This position may transition to a hybrid schedule after training.
Exposure to cutting-edge technologies and projects.

We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.