Head of Programme Management

Program Manager, Arleta, Ca

Director of Recuperative Care

Work Shift

The Program Manager is tasked with ensuring effective operations of NHF recuperative care facility. Direct reports include Environmental Site Associate Coordinator, Program Coordinators, and Guest Service associates and/or Environmental Site Associates during the coordinator’s absences.

Oversee the quality of guest services provided meet NHF standards by implementing and monitoring day‑to‑day operational systems and procedures in accordance with the company’s standards of operation; coordinate and assign daily routines and coverages of operation team, providing coaching and training when needed.

Develop, implement, and consistently monitor health and safety measures including but not limited to hazard communications, evacuation procedures, incident management.

Collaborate with LVN Nursing Manager to properly dispose of medical waste.

Coordinate with internal and external partners for special events held at the facility.

Conduct weekly site safety inspections and coordinate with the environmental service coordinator to ensure necessary repairs are completed.

Collaborate with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilize bed board application to determine census cap for operational planning (e.g., room changes, meal planning etc.).

Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis. Maintain, manage, and review department budget with Director.

Flexibility to adapt to schedule changes and meet the on‑call requirement to appropriately triage issues and provide solutions within program operations.

Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and other staff members.

Ensure all incident reports and reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance. Provide training as needed.

Assist Director in developing and maintaining a system of education, in‑services and training for all staff and people supported.

Collaborate with Program Coordinators and/or shift leads or designee to complete weekly inventory for operations department.

Complete and ensure all operational software is being utilized to complete daily tasks.

Coordinate with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation.

Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc.

Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding primary responsibilities.

Review and approve all timecards operations department, that includes but not limited to Environmental Site Coordinator, Program Coordinators Environment Site Associates and Guest Service Associates, in a timely manner. Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc.

Conduct yearly performance appraisal, bi‑monthly one‑on‑one supervision with direct reports.

Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property.

Train staff in the use of security and surveillance systems.

Observe department guidelines to conduct personal business during breaks and lunch hour.

Always follow NHF policies and procedures.

Bachelor’s degree preferred.

2-3 years’ supervisory experience with demonstrated experience of coaching and mentoring staff in related field.

Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred. Must have the ability to multi‑task, problem‑solve, meet deadlines, follow through, and manage a team in a fast‑paced environment.

National Health Foundation is addressing the social determinants of health using several research‑proven strategies. We are targeting Food Access, Housing, Built Environment, and Education. For further details on the programs, please visit our site at:

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