Head of Business Operations and Project Management

Join Our Team as an Operations Project Manager!

This is an onsite role in Plymouth, MN Monday - Friday

As an Operations Project Manager, you will play a pivotal role in delivering successful injection molding projects from kickoff through completion. You will lead cross-functional teams, coordinate resources, and drive execution to ensure projects are delivered on time, meet quality standards, and exceed customer expectations.

In this customer-facing role, you will develop a deep understanding of each client's business goals, serving as a trusted partner throughout the project lifecycle. Acting as the key link between customers, account managers, and internal teams, you will proactively manage project progress, solve challenges, and identify opportunities to enhance the customer experience. Your ability to build strong relationships, communicate effectively, and drive operational excellence will directly contribute to customer satisfaction and long-term business growth.

Works independently under general direction assuming primary responsibility for planning, directing, coordinating, and delivering project activities through the entire project life cycle

Creates and executes work plans for projects of moderate scope and complexity

Plan and schedule and track project timelines, milestones and deliverables using appropriate tools

Partner with internal team members to manage and execute multiple client projects simultaneously in a variety of stages with a strong focus on timely execution and overall work quality.

Be the point of contact for customers (internal and external) to reach out to with any questions during the project

Effectively communicates relevant project information to responsible parties.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Reviews project deliverables prepared by team for clients.

Develop and deliver progress reports, proposals, requirements documentation, and presentations to ensure projects are delivered on-time.

Develop best practices and tools for project execution and management

Continuously leverage relationships with key team members and stakeholders in support of business/project needs. Be a trusted partner to key team members and stakeholders, acting as the hub of information and driving transparency and clarity

Communicate project statuses and upcoming milestone dates to all stakeholders and alert management of potential conflicting priorities and potential resolutions

Interacting in a professional manner with all designers, engineers, production personnel, or customers involved with the same or related projects in cross functional team environment

Coordination with the internal project team (engineering, manufacturing, and quality) for the planning and execution of the projects

Coordination with the client's team (project manager, procurement, engineering), to ascertain schedule objectives are met and provide a positive customer experience.

Conducting post-mortem review and lessons learned for future projects

Report non-conformances and initiate internal quality cases as necessary

Facilitate the resources needed to reach project goals and manage resources in an effective and efficient manner

Perform kick off/project completion calls with customers and staff

Bachelor's Degree or an equivalent combination of education and experience.

Ability to elicit cooperation from a wide variety of sources, including manufacturing, product managers, clients, and other internal departments

Ability to bring project to successful completion

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

You will receive at least 3 weeks of PTO, Holiday Pay, and Volunteer Hours

• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. use a computer keyboard, monitor and mouse, telephone and printer; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.